AirTran Airways Complaint - Avoid This Airlines No Matter How Low Their Fare Is
ATLANTA, GEORGIA -- I would like to warn anyone planning to fly on Air Trans hopefully before you are stranded and left to find another airlines to take you home. This airlines will cancel flights because of "weather" and leave dozens of people stranded because of their incompetence. I heard numerous stories of stranding and cancellations while waiting in the customer service line in hopes of finding a way from Atlanta to SF. Our flight was 2 hours late leaving from FL. We were told this was due to bad weather. I noticed that other airlines were flying into Atlanta on time but assumed that the weather story was correct. We had 2 1/2 hours to wait for a connecting flight on to SF. Our captain new this but did not try to hold our flight like United, Southwest, and American have done for us in the past. We arrived at the gate just in time to have the door shut in our face. The plane did not take off for 15 minutes after shutting the doors. However the plane did leave on time from the same airport that was suppose to have the "weather" delays. I tried to find an Air Trans employee to see if there was a way to find our luggage and I was sent on to a very long line of extremely distraught customers. It turns out that somehow our luggage was able to get onto our connecting flight but the passengers were not. The customer service people are numb zombies. They are absolutely unconcerned that dozens of people have been stranded by their airlines. They told me it would be 4 days before we would be able to fly out of Atlanta on Air Trans.
I told them that I needed to be back in SF the next day so they offered me 1/2 of our ticket price returned. We did not have any clothes or supplies because they sent our luggage on to SF. I booked this flight several months in advance and through cheap tickets so I had a "low fare". 1/2 of the ticket price is ridiculous and so is a 4 day wait for another flight. We didn't fly 1/2 way and the leg we did take was pitiful. I was offered a flight to Denver which we took in order to get somewhere closer and hopefully get better customer service. We were treated the same way in CO and found out that Air Trans doesn't even fly out of Denver to SF so we were supposed to fly on the partner airlines Frontier. The rate for this was 388.00 each with no compensation given from Airtrans.
We ended up sleeping in the airport and flying out on Southwest for 260.00 each. After returning home I called to get 1/2 my ticket refunded and found that they decided that I had received my flights and was not eligible for any compensation. This is an annoying story but our situation was better than most. We were able to get home, however we are out 530.00. I would pay anything to stay off this airline and avoid being subjected to such horrible and thoughtless people.
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