Earthlink Complaint - Earthlink a Big Scam!
When we first got our laptop, we decided to take advantage of the free internet offers for 30 days, as installed in the computer. We tried Earthlink, which said that no billing would occur during the trial period (30 days). We tried it for three days--it was a nightmare! Terribly slow, connection kept getting interrupted, and downloading would take a century and a half! We canceled as per the instructions on the site -- written request, certified mail with return receipt. About a week after we first went on, we received the confirmation postcard that they received the cancellation. NOW they've put us in collections for two months of service! WE USED IT FOR THREE DAYS DURING A 30-DAY FREE TRIAL PERIOD! The reps who call are barely audible and difficult to understand. What a ripoff!
I plan to report them to the BBB and Attorney General. Internet Users, BEWARE!