Quiznos Complaint - Poor attitudes at the Quiznos in Palo Alto, CA
PALO ALTO, CALIFORNIA -- My husband and I have eaten there twice. Both times we have had poor, half-assed service and now know never to go there again.
The first time we went, I ordered a tuna melt. The guy behind the counter seemed to be annoyed by the very fact that we had come in and interruped his goofing off and social time with his fellow employee's and angrily starting throwing together the sandwich ingredients before plopping it in the oven. I fortunately was able to remind him that the tuna melt comes with cheese, before it was too late, and he exasperatedly grabbed the cheese and threw it on the bread before it disappeared on the oven conveyor belt.
The second (and last) time we went to Quiznos for lunch was merely because my husband received a gift card we wanted to use up, so we went back to the same restaurant, which proved to be a big mistake. This time, there was someone who appeared new putting together the sandwiches. I had a hard time understanding him every time he asked me a question because he was mumbling so quietly, and I don't think English was his first language.
I finally made it known to him that I wanted the chicken, swiss ranch sandwich. while he was making the sandwich, I stepped back and let my husband order. I figure he couldn't go wrong on the sandwich ingredients because all the main ingredients was in the title of the sandwich.
Perhaps I was too hasty in my trusting judgment because again, when my sandwich came out of the oven and was given to me when we went to pay at the cashier, I noticed again...no cheese.
I told the cashier there was no cheese on my chicken, swiss ranch sandwich. She just stood there looking at me with a bored, annoyed expression and didn't say anything. After a few seconds of awkward silence, my husband chimed in and said, "I am sure they would be happy to add cheese to your sandwich", wouldn't you? He asked the cashier. Still....dead silence from her end. A few more awkward moments of silence, and I contemplated walking away without paying, but then thought we had to use up our gift card sometime, and trying to find another Quiznos seemed to be more effort than it was worth, so we just took the cheeseless sandwiches and paid.
Think we will be taking our business to subway down the street from now on whenever we get a craving for a sandwich! At least the service there is friendly!