Chase Manhattan Bank Complaint - Beware of Tellers "Upsales"
ST. CHARLES, ILLINOIS -- My husband was recently in a Chase branch doing routine business when the branch manager motioned him over and asked him if he would like to open an "overdraft protection" credit account, what with the holidays looming in the near future. "Sure," my husband thought, "couldn't hurt." So, he signed up. Just a couple of weeks later, I decided that I was unhappy with my CapitalOne card, and that I wanted to transfer my balance to a zero-interest card with Chase, since they had been so good to me and my husband for four and a half years. But once I got the card in the mail and read the fine print, I was appalled: my transfer balance would only have 0% interest for just one month before the interest jumped up to over 19%! I immediately contacted the number on the card and had the account closed before I even used it.
A couple of weeks later my husband and I received calls from the bank telling us that our new credit card payment was overdue, and that they were stopping usage of the card. This, in turn (and unbeknownst to us) meant that they were drawing money from our regular checking account. My husband got online and tried to make a payment, only to find out that the account balance read "$0." But a couple days later, we got more calls, telling us that we now owed nearly $1000. Astonished, my husband contacted our branch manager--the same one who had talked him into opening this "helpful" card--only to be told that the branch manager could do nothing until the following day when my husband could physically come into the branch. That night, the bank hit us with another $210 late fee, the cause of which was still unknown to us, for a grand total of &770 in late fees.
When my husband went in to speak to the branch manager, it was revealed that the account that was SUPPOSED to have been closed, never was; this was the account that still showed up as a zero balance for us online and has caused such great confusion. The manager said he would make phone calls to the Chase credit card people (which he never did), and see what amount he could give us back.
The branch manager credited our account a measly $70 without verifying this amount with us, leaving us out $700 just a few days before Christmas. I was in hysterics, and it ruined our holiday plans.
We have since spoken with the District Manager, who insists that she cannot do anything for us since there is some kind of "government rule" that prohibits her or anyone from Chase bank from refunding us any money more than twice (they had already had to give us a refund due to bank error about 10 months earlier). So now my husband and I are out $700 because our branch manager decided that a measly $70 would make up for the mistake that his sleazy sales-methods employed in the first place.
It will be a long and annoying journey switching banks since my husband and I do so much electronically, but I will be switching banks. Today.