Barnes and Noble Complaint - Poor/No Customer Service
TENNESSEE -- On November 11, 2008, I ordered a book from Barnes and Noble online. This was "supposedly" sent out on November 13th.
I have yet to receive this book. I have contacted the "Customer Service" 8 times by phone and 4 times by e-mail regarding this issue.
The individuals I spoke to were not knowledgeable and lacked training to speak to customers. They let me know that they could care less about my problem by their attitudes.
I went ahead and ordered the same book at auction on eBay and won. The transaction went smoothly and it arrived in time for Christmas.
I still do not have the first book, nor have they refunded my money. So in fact I am out $30.00. Since I paid for the same book twice.
I did sent B&N an e-mail telling them to contact eBay regarding Customer Service classes for B&N employees.
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