Hewlett-Packard Company Complaint - Customer service
I was having a problem logging onto my computer, it kept giving me an error for my password, which I have used for over a year since I bought the computer. I called tech support and they told me I had to pay for tech support, which costs $49.00 for 14 days or $99.00 for one year. I agreed to get the tech suupport and while still on the line with the guy (because they won't even transfer you to tech suupport until payment is made),I decided to try my password and like a miracle it worked right after I paid for tech support. So, I told the tech guy I didn't need the tech support and to cancel it, so he did then I tried immediately to go into my account and change my log on password to hopefully avoid this problem again. Again, like a miracle I was once again getting the error saying the password was incorrect. So, now I am becoming annoyed and I decided to chat live while I was still logged on, while having the chat session, it is abruptly ended without my knowledge until I got a message saying my message was not displayed and no response from the tech person. So, now I decide to call back on the phone, the male who answered was asking me to check my statement to see if the credit was back in my account and this was only about an hour later after they made the chage, he seemed more concerned with that then what I was calling for. So he finally transfers me to a lady who leaves and comes back and says she is unable to help me because the process for my refund has begun and if I pay again for tech support she will then be able to help me. Of course, I explained to her I had no intention on paying again before the first payment was refunded. I am greatly disappointed with this service mannerism is is most unacceptable. Strange when you spend all that money buying the products they don't have all these issues!!! Those media centers don't come cheap and the sales reps at 2 stores said they only keep 2 in stock because not many people will spen that kind of money for top of the line computers. So, with top of the line money, I expect top of the line customer service too.