Airline Complaints Actually Resolved Informative - Airline Complaint Resolved!
After months of complaining to Northwest Airlines for taking my husband off a flight, under the guise that the flight was cancelled (which it really wasn't cancelled at all), I actually found a website and agency that gets results.
File a complaint to www.airconsumer.dot.gov
While we were on vacation, we received a voicemail and email from NWA that referenced our complaint file with the above website. Suddenly they were able to put my husband back on his original flight, after all.
Its nice to know that there really is a "sheriff" in the airline industry--and one that gets results!