Best Buy Complaint - Fool Me Once, Shame On You. Fool Me Twice...
CONCORD, NEW HAMPSHIRE -- It seems that I never have anything but bad luck when purchasing any items over $100 with Best Buy. Don't get me wrong, generally, they have fair prices and a good selection of items in stock but unless you can walk in, grab whatever you want and walk out it just isn't worth doing business with them.
I attempted to purchase a Sony PS3, Blu-Ray movie and a couple of accessories from the Concord New Hampshire store last night. It was the last one they had in stock (lucky me, I thought!)and it was on the shelf. I grabbed my items and headed for the check-out line. The one register that was open had a person in line so the young lady over at the Customer Service counter called me over. Great! Now that's what you call service. Or not.
As the cashier was scanning my items I explained that I had three methods of payment that I would like to use and asked if that was ok. She said yes, that would be fine. I had two gift cards, a Visa and an AMEX. I explained that the Visa had $50 balance remaining and that I would like $140 taken from the AMEX card. The rest of the balance would be paid using my credit card. The cashier takes the Visa and uses the $50 then she grabs the AMEX...and proceeds to ring the remaining balance, roughly $380, onto the AMEX! Now, I was looking her in the eye when I told her how I wanted to pay for everything and I know she acknowledged the words that came out of my mouth so I can only assume (dangerous word, assume) that it was a mistake. But here is the real problem; she proceeds to call the Operations Manager over to void the sale, in theory to run the cards correctly, and then finds out that since they were gift cards it's going to take up to a week for the funds to be returned to my accounts! This, of course, was after waiting 30 minutes while she tried to redo the transaction. So now my money is in limbo for a week and I have nothing to show for it except for an extreme dislike of Best Buy. Did I mention that these were meant to be gifts? For a party happening this week? No? I must have forgotten.
This is not the first bad experience I've had with them. Every time I attempt to purchase something other than a DVD or CD from Best Buy I end up getting scammed, lied to or short changed like last night. I've said it before, and I have only myself to blame for not sticking with it but I will not be purchasing anything else from Best Buy again. I strongly urge everyone else that reads this to do the same. There are (or were) better stores out there that actually care about the lost art form called Customer Service. Tweeter and Circuit City as well as any number of smaller electronics stores. Tweeter is gone and Circuit City is going under. It's time Best Buy felt the consequences of their actions. I urge all of you to stop spending your hard-earned money there. It's the only way they will learn that treating customers with total disregard is a poor business plan.
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