Toyota Motor Corporation Complaint - Toyota/Scion/tC Electrical Engine Fire - Warranty NOT Honored
MARYLAND -- On December 15, 2008 I parked my car outside of a shop in MD and within 10 minutes of returning, I saw white, electrical smoke rising from under the hood. During this time the vehicle was off.
As I walked to my vehicle several witnesses and the mall security had arrived and were ready with a fire extinguisher. I opened my hood and suddenly the entire engine burst into flames and almost burned several people including myself.
This incident did not burn the vehicle but only the engine and it was reported to Toyota/Scion within 30 minutes of the fire.
Toyota did very little to investigate the cause of the fire and over 20 days later, while my vehicle is UNDER WARRANTY, sent me a letter saying "the cause of the fire was not from a manufacture defect." They did not give a reason for the cause of the fire and have not done anything else about it.
Also, the vehicle was 100% Toyota stock with all wiring, electrical, and even the brake pads were original.
Since the letter, my phone calls are not being returned and when I call to escalate the situation to the next step, I'm told that “The letter is final and no one else can go further.”
After 7 new Toyotas and an on-time paying customer to TFS (Toyota Financial Services) with 0 late payments, this is my answer!!!!!