America Online Complaint - Cancellation Scam
HILLSBORO, OREGON -- When I called to cancel my AOL service, the representative advised me to keep my account active for 2 more months so I could transfer my address book and clean up any loose ends while switching to my new on-line service. He said that he would hold the charges on my account during that time, but I would need to call back to complete the cancellation at the 2 months end. What I didn’t know is that he was holding charges on my AOL Account only, not the DSL charges of my account. I didn't even know there was a distinction. He clearly knew that I would continue to be charged the DSL fees which added up to $70.00 for the two months. When I called about this I got transferred twice and then finally to the DSL Department. There, the rep told me that since I had agreed to the two months extention, that the DSL charges were standing. When I asked to speak to a supervisor he said that the issue was not “escalate-able” and that I could not speak to his supervisor. He refused to give me any numbers I could call to complain about this situation.
Ironically, I knew the reason the first rep wanted me to continue 2 months was to give me time to change my mind about leaving AOL. I thought the promise of "no charge" was a good faith gesture on AOL's part to try and keep my business. Now even if I wanted to go back to AOL I wouldn't. Screw me once shame on you, screw me twice, shame on me!
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