Paypal Compliment - Paypal Refunded My Purchase
I recently purchased a laptop charger on eBay from a PowerSeller because my charger died. First off, I thought the shipping was too much, but, at the time, I didn't say anything. I got the charger about 4 days after paying. When I plugged it into my laptop, the green light didn't come on, and the computer didn't power up. So I emailed the seller and asked for a refund and told him what the problem was. I noticed that the charger looked cheap in person, and not on the photo on the listing. It was a generic charger, and not what I wanted, which was the genuine Dell charger. I've heard about generic chargers not working, and this was no exception.
And, YES, I realize I should have asked before bidding! My mistake!
I got an email back the next day from the seller stating that he would provide me with an even exchange (not what I requested). I mailed him back again and told him that I wanted a refund. I never heard from him directly after that, so I left a neutral feedback score saying such. Then, I decided that it had been 5 days since I emailed him about the refund the 2nd time, I would file a claim with PayPal, just in case. I told the truth and said what I said here. They asked me to ship the item back to the seller, which I was hesitant about because I was already out of the money, but I did what they asked and sent it Priority Mail with Delivery Confirmation. I sent them the Confirmation number as asked. When I paid for the shipping, it was not $9.99 as the seller charged (he shipped in a flat rate box, too), but $4.75 (I shipped in a regular padded envelope)! I told PayPal that he overcharged in shipping. $5 is a big difference!
So I waited about 2 weeks and got my answer today thanking me for sending the item back as requested and they are refunding my full amount of $19.94!!! I was worried since the seller was a PowerSeller, and I've heard horror stories of people getting screwed out of their money, but I am happy to report that I had no problems! I am happy with PayPal!