DirecTV Inc Informative - Corporate Greed
TEXAS -- From 1994 to February 2008 I was a loyal customer of DirecTV. I cancelled service in February at which time I was offered a $20 annual monthly decrease if I remained. I said no then a statement made that I would be charged $200 for a receiver but that would be credited after it was returned. It was and a final bill of -2.05 issued on 3/01/2008.
My credit card was charged $144.04 on 3/06 and a statement issued on 3/07 for termination charges. I disputed the charge and after non response by DirecTV the amount was charged back to them.
Fact: I was given a new HDTV receiver to replace an original RCA DCT100 HDTV in February of 2006 as a courtesy for long time service. This became defective and was replaced with a new receiver after about a year until service termination in February of 2008. Conversation and letters indicate that I had agreed verbally to a two year contract which is not true. (Note that this time frame did involve two years) Customer Service agreed that the original receiver was indeed mine but they had changed policies and the replacement receiver was now leased which justified the termination fee as charged. I stated that if in fact the first receiver was mine why did they want me to ship it back when I received the replacement. I have paid in full for all services and I will not agree to pay a dime for the alleged termination charge.
After June 2008 I never heard from them. In December 19, 2008 I began getting calls from an automated telephone system located in Florida from 787-279-0992. Oxford Management Services demands that I pay $144.04 but will accept $90 to keep my credit rating intact. After that I let the phone ring. On 1/06/09 I get a personal call from California from 408-907-9109 demanding the same but will also accept $102 instead of the $144.04. The lady tells me in very poor English she belongs to the Indian arm of Oxford Management Services of Melville, NY and will inform the credit agencies on January 17,2009 if I don’t pay up and also I can expect additional telephone calls.
I think it is about time the FTC steps in to regulate this type of action when DirecTV’s collection agency out sources a foreign country to advise a US citizen that they are going to ruin their credit rating.