Sprint PCS Complaint - Unethical operating procedures
GLENDALE, ARIZONA -- ladies and Gentlemen,
At exactly 12:48am February 2nd 2004 I received a text message from sprint which caused my sprintpcs phone to ring. The message stated my service had been shut off. I had been asleep and needed to be awake in a few hours.
I called sprint to complain about the issue at hand. I advised the rep. that I had received a text message from their company long after business hours were over and gave the exact time it was delivered. I spoke to a male who through an investigation of my account came to the conclusion that my service was stopped due to an internal error upon their behalf.
I advised again of the inappropriate time in which I had received the Text message. He said there is nothing that can be done about this. He stated it is standard operating procedure to deliver text messages to all consumers at approxamently 1am due to service interruption.
I am going to pursue this matter with as much force as possible. Through my professional training and skilled operation of business standards and ethics, I know for a fact that this contact after business hours is in fact not a standard operating procedure. I have taken this as an offence, and will be purged legally to treat this matter with such respect.
Adam J. Harris