Avoid Whirlpool At All Costs!
Front Load Washing Machine (WFW 9200SQA11) - Complaint
WISCONSIN -- At this very moment I am sitting on hold with Whirlpool for the sixth time regarding my less than one year old washing machine. I have a family of six so we purchased the top of the line washing machine because we expected that it would last at least a few years.
On Dec. 4th I called Whirlpool for service and they do not have anyone local to me so they referred me to their service agent. The service company came out within a couple of days and checked on the problem. The service person stated that the machine needs a "Total Overhaul". There is some sort of bracket in the back of the thing that broke that now lets the barrel spin into the door causing a LOUD BANGING NOISE on almost all activities.
The parts were ordered and there was one part with no ETA from Whirlpool. Two weeks passed and finally when I was frustrated I called the service company and they told me that they did not know when my machine would be fixed and that if I wanted to help things along I should contact Whirlpool personally.
I called Whirlpool and have been getting the message from the people there that the parts have been ordered and they are waiting on an ETA.
Finally, even though it has been more than a month without a washing machine one of the managers there told me that she was going to send me a replacement.
They lied....no replacement on the way I just hung up again with the service department and because it looks like the parts may be shipped Friday they want me to wait "again" for service.
I explained how costly and ridiculous this was but they are wanting me to wait 24 to 48 hours (their favorite answer) for someone to call me back.
Soon it will cost me less money to go and buy a new washer than it will to wait for service.
I will be posting this message on every appliance site possible so that no one else goes through this tremendous pain.