Sony Electronics Inc Complaint - Playstation 3 Not Reading Disks
I have a PS3 40GB, bought for $400 on Black Friday 2007 for Christmas gift for my son. As of yesterday, a week after one year of use, it will not read any disks. All it does is show the busy icon in the upper right hand corner. I see on the internet that many, many people have had the same problem which I assume has to do with the Laser/Blu Ray player going bad.
I notified Sony about this and received a canned email response back with a link to their site saying the unit must be serviced. Since it is out of warranty, I have to send in my unit and pay 149.00 to get a refurbished unit that will be guaranteed for 90 days. I had already found this info on their website, I didn't need a link to it.
There are tons of complaints on the internet about Playstation 3 not working just out of warranty. When Microsoft's X-Box had problems, they extended their warranty for their problem to 3 years. I guess Sony isn't doing anything to help their customers but giving them a used system for $149.00 that should last at least 3 months, after that, you're on your own.
I am disappointed in the quality of the Playstation 3 and even more disappointed in Sony's lack of help in this matter. I now have tons of games and a shiny black paperweight that is useless. Thanks Sony.