North American Bancard Complaint - [Resolved!] One Of The Most Crooked And Deceptive Companies I've Ever Had To Work With
BOULDER, COLORADO -- EDIT: Well, as it turns out, my3cents really saved the day! They forwarded my review to NABC and within 48 hours they had contacted me about finally closing my account (letter is posted at the end of this review) and even refunded the $79 fee.
So while it was a pain in the you know what, the rep that helped at the end took care of everything.
Our small business (restaurant) signed up with NABC a few years ago with what seemed to be a good deal - good rates and good service from a company affiliated with a large and trusted bank like HSBC.
Turns out that it's not good prices, and the service is only good as long as you're doing what your representative wants you to do.
We switched to a local Colorado company a couple years after our contract with NABC had expired because they offered us a better deal, detailed invoices, straight forward prices and actual customer service. Oh yes, I forgot to mention that it takes a decryptor to read NABC statements because they are so convoluted - I assume that it's so hard working business owners don't have the time to figure out that they're being ripped off.
After the switch, everything was fine for a few months, that is, until the original sales representative found out that we had cancelled - I guess news travels slow at NABC.
Then came the threats, the intimidation, the wire fraud and the fake charges.
The first call we get from the representative is him asking us why we switched and I explained that we got a better deal and also wanted to deal locally, he told us that he would beat what ever deal we got and pay the contract cancel fee if we came back. I also explained that we liked the detailed invoices and how easy it was to understand the pricing, and also that we had onsite service because we went local.
Here comes the first threat: he tells us that we owe him hundreds of dollars for a cancellation fee, I reminded him that our contract was years expired but that I would look over his offer and get back to him.
I guess I took too long because a week later I got another phone call and another threat:
He says that the machine that we're using belongs to NABC and we'd have to pay $1000 and he'd automatically take it from our account (for a $400 machine) - in fact he gave it to us - but fair enough, we agree to send the machine back since our current company offered to give us one for free.
I guess what he meant by "send the machine back or I'll take money from your account" was actually "I have the power to take money from your account and I will" because a couple weeks after the machine was returned we found a random charge for $79 from NABC.
We called him and asked him what the charge was for and he made it very clear that he doesn't let his accounts die, and that he would be randomly charging us unless and until we decided to return to NABC - he justified it by saying it was a standard yearly fee although we've never received one before and our account was canceled in May of 2008.
To add to the list, we had our current representative contact the NABC representative to work out the cancellation details, and the NABC representative simply said “you’re an idiot” to my representative and then hung up the phone.
This saga is not over yet, and I will update this as it progresses, but as of now the threats and intimidation have not stopped and we’re currently getting all our paperwork together to give to our lawyer so that all of this can be documented and so we can stop dealing with the old rep.