Stream Energy Complaint - Stream Energy is Dishonest and Greedy
TEXAS -- I considered switching from my previous electric company because Stream (verbally) assured me a lower rate. When the 1st bill arrived it was at the same rate as my former electric provider. Unfortunately enough time had passed that I could not opt out of the agreement. Several months later I sold my house. When I contacted Stream to let them know the cut-off date, they told me I had to provide proof of a new address or they would charge me with an early termination fee of $250. I provided both a faxed picture of driver's license with new address as well as the sales/settlement agreement from the title company showing the sale of my house. Still they sent the $250 fee to a collection agency. Because I am lawfully in the right, I will fight this action as well as report them to the appropriate authorities. Their actions are considered harassment and defamation of credit character.
All of the contacts by phone proved to be rude and unproductive on their part. I cannot imagine how a company who is so rude and dishonest can stay in business. I strongly urge others to stay away from Stream Energy.