Radio Shack Complaint - Why Employees Are Pushy
OREGON -- I worked for Radioshack for 2 yrs 1 yr as a manager. The managers have to work a min. of 55 hrs a week, and never get out on time they also have to work 6 days a week, now if the sales are not that good, they don't sell a certain amount of cell phones, they are told to stay later by their district manager. The managers are paid salary and do got get paid any extra if they work 50 hrs or 80 hrs, the only commission the manager gets is for the cell phone sold which isn't much there are some districts that the managers are told that if an employee does not sell a cell phone in 3 weeks then they have to replace them and find someone who will. The managers are expected to teach their employees how to offer and are expected to offer accessories for the item you are purchasing, batteries, a cell phone, service plan, and a Radioshack credit card, some managers are stricter than others. Some managers are great at customer service however reading through some of these posts the managers could have made better decisions about accepting returns. Radioshack.com does suck, because if you have to return it for any reason they will not let you return it to the store, you have to send it back then wait until it is credited back the same way you paid for it, so if you paid cash your sales associate put it on a gift card and they will put it back on that gift card, hold on to those gift cards.
I took my 1 weeks(that is all I have earned for working 2 yrs) vacation while I was on maternity leave, however because I quit before the end of the year I do have to pay a portion of it back to Radioshack, so working 11 months for them I do not even get 1 full week of vacation.
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