State Farm Insurance Complaint - Terrible Customer Service!
WICHITA, KANSAS -- My husband was driving the Explorer when it was stolen, from our day care provider's driveway, on December 22, 2008. It was found on December 24 with a few problems. The side rail on the passenger side was bent and the front passenger side tire ball joint was bent. We assumed the thief jumped a curb. We were given a rental car by State Farm on December 26. The parts were ordered at our dealership, and as of today, the parts are not in (we have called them everyday to confirm). I received a call from someone at State Farm informing me she had called the dealership and they didn't know we were bringing the Explorer back to be fixed - not true. She told me to call them and find out what is going on and that if the Explorer was not at the dealership in a few days, the rental WOULD BE returned. Keep in mind she was extremely nasty on the phone and when the conversation was finished, she just hung up on me. Then this morning I received another call from State Farm from a totally different individual. The number on the caller id came up as unavailable - so I did not answer the call. I was left another nasty voice mail saying that she had called the dealership and the parts were still not there and I was to return the rental today. I can understand that they don't want to pay for a rental for an extended period of time, but that is why I pay extra on my insurance for a rental car - for situations just like this. The nastiness from the separate individuals at State Farm was and is totally uncalled for.
When my Explorer is finally fixed, State Farm will have lost another customer. It is too bad because I absolutely love my agent. But since I unfortunately don't deal with her directly on any claims, I'm finding another insurance company.