Hilton Hotels: Berkeley Marina Doubletree Complaint - Security Guard Tried To Break Into Room At Midnight
BERKELEY, CALIFORNIA -- On the night of 11/15/08, I was woken from my sleep by the Hotel's Security trying to enter my room. There was NO KNOCK, just the door trying to be opened by someone with a working key. My security latch prevented entry. When I made it to the door, there was no one there. After returning to bed, a few minutes later, it happened AGAIN. This time I ran to the door and noticed a man in a Security Uniform and I cracked open the door. He told me in a very unpleasing demeanor... "YOU NEED TO CALL THE FRONT DESK".
I called the front desk and was informed that my credit card was declined for $1,000 dollars for "incidentals".
They said that they tried calling the room and received no answer. WHY? Because as it turns out that this damn phone does not WORK! I found this out by trying to call it from my cell phone. NEVERTHELESS, ANSWER OR NO ANSWER... NO ONE FROM THIS HOTEL SHOULD HAVE TRIED TO ENTER MY ROOM WITHOUT KNOCKING FIRST.
I went to the front desk to convey my displeasure about this incident and was apologized to.
This does not cut it with me. My wife and I were woken from our sleep to someone trying to break into our room.
I protested the matter and was offered 20,000 Hilton points (not even enough for one nights stay at any decent hotel, and one free nights stay at THAT facility. Why would I want to stay again at a Hotel where employees try to break into your room). Since then the free nights stay has been retracted.
This is now the second time I've stayed at one of Hilton's Doubletree properties and have had a BAD experience.
I trust Hilton will resolve this matter or THIS TIME I will post on every web site I can how Hilton Doubletree either has shabby facilities (as was the case in the Doubletree in Santa Ana, CA)or has Security trying to break into your room if your credit card is declined.
I am very unhappy about this matter as now my wife cannot sleep, nor orgasm, while away at any hotel. This has ruined every vacation for me thus far.
Also, I've contacted Hilton's guest assistance multiple times to speak with a supervisor, only to be connected to a voice mail and no return phone call.