Panasonic Complaint - Bad Products Worse Service
Just 4 months after spending over $2000 on what I thought was a very good television it had a major failure. The service techs diagnosed it as a bad panel (for a plasma TV this is the entire screen) and they said they see it all the time with Panasonic TV's. Still under warranty they took the TV into the shop for repair (expected back in 2-3 days). The part was on back order and the TV was not repaired for 6 weeks. Several calls to customer service always got the same response... "we will look into it and get back to you". They never did. To top it off they sent me a customer satisfaction survey. I gave them a scathing review and not even this elicited any response from the company.
Used to be a good company that looks to have lost their way. I'll never buy from them again.
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