Kohl's Compliment - Return at Kohl's
VIRGINIA BEACH, VIRGINIA -- I've just returned from a most pleasant experience at Kohl's.
Over Christmas, my mom received a gift from her secret santa. It was a pair of gaudy earrings, and a pair of men's slippers. Yes, you read that right, someone gave my mom MEN'S slippers as a gift.
Needless to say, the slippers were too big. She also discovered that one of the earrings was broken.
She had not had time before to return them, since she just had surgery, right before Christmas.
Today, we decided to do a little shopping, and make the (dreaded, I thought) trip to the store.
The gift giver did include a gift receipt, but it was for the slippers only. Strange, but I guess we would deal with it.
Not only was the returns dept personnel extremely friendly, the transaction went smoothly. She decided to exchange the slippers, and Kohl's let her return the earrings as well, due to one being broken.
Kudos to Kohl's for their excellent customer service!