Sears Complaint - Lemon Maytag Range from Sears
AMARILLO, TEXAS -- This range is the biggest health and Safety hazard there is. Sears has tried correcting the problems, but to no avale. Now they will not do anything to stop the problem. We have the protection policy on this range that we paid for $250.00. They came to my home in December 2002 to try to repair the burners not burning correctly, propane smell in the house and a loud pop from burners and range. They returned in January 2003, the technician tightened the orifice and broke it. Another was ordered and put on the next week. So I was without a range for a week, but that wasn't too bad. They did the repair and the smell and noise are still there. They returned again a month or so later, still unfixable. They returned and replaced the electronic clock, replaced another orifice and regulator. Still problems. Now everytime I call for correction of problems, they would say we only show 1 service or 2 service calls. They returned in the fall. I've had 3 different service tech's they all agreed something was wrong with this range, it was not converting to propane the way it should. They replaced the regulator in the fall, in December and again in January 2004. I would call and still Sears would say they only show 1 or 2 service calls replacing parts, their computers can't see back that far. I called the service department again to get it fixed, took off work early again and nobody showed up. The next week I had called again. The service tech left a message to call the Lemon replacement. I did and filed a complaint. I was told I would hear from someone in 48 hours. No one called. I called today the customer service department. They said they would not replace the range, due to that (popping, propane smell, blackened pots and pans, etc.) being normal. I asked the operator if smelling propane was normal? I wouldn't whif gasoline or propane. I then called the lemon replacement again. The filed a second complaint, not showing any complaint previous, and said I would hear from someone in 48 hours. I told them it's a repeat. I just want this thing fixed or replaced, my pot & pans have black on the bottom , it smells of propane and still makes the loud pops. I never had this problem with my old range that was on propane. Does anyone know who can be contacted higher up with Maytag or Sears? So much for a service plan or a nice new Maytag range.