Scana Energy Complaint - Reconnect Fees When No Bill Even Due!
MACON, GEORGIA -- I inadvertently paid by gas bill for November of 2008 twice. Once on 11/21 and once on 12/16. When I realized my mistake, I called Scana to see if they could back one out. They said no I would have to call my bank and place a stop pay on the second one. I did. On January 8 I come home and find out my gas was disconnected. When I called they said because I had a returned check fee?? I explained the situation and they understood and took the returned check fee off but told me they could do nothing about the reconnect and that I couldn't get my gas restored until the next day. Even though it is supposed to be 32 degrees tonight and we have no heat. They told me I had no choice so I went in to pay the bill that isn't even due until 1/15 on today and it didn't include any reconnect fees so I again called hoping the first caller had made a mistake. They maintained their story and threatened me with more reconnect fees and said I had to go into my account and create a $60 credit before they would make an appointment for someone to turn my gas on.
This just doesn't seem ethical at all but I got absolutely nowhere with reps or supervision. And all of this and you can count on one hand the times I have even been slightly late with my payment!