Lowe's Complaint - I Will Head to Home Depot Next Time!
CARY, NORTH CAROLINA -- Okay, here's the situation:
Our water heater gave out and needed to be replaced, so I searched online for a company that would provide one that would be affordable, quickly installed, and powerful enough to keep up with a five person household. As it turned out, our water heater from Lowes is none of the above.
The customer service at the store (when they're trying to get your money) wasn't bad, but the salesperson was either not knowledgeable or misleading. She quoted us a price on a water heater that, including installation and such, was quite a bit higher than a private plumber. Then she promised that we would have a Lowes contracted plumber come out that very afternoon and install, at the latest, three days after that. We were thrilled since this was in the middle of winter and none of us could take a shower without the hot water so we paid then and there. Later that same night, the salesperson rang to inform us that our estimate was actually a mistake and we needed to authorize another $200 to cover the full cost. Okay, we groaned, but figured that we were already committed and paid. Unbeknown to us, Lowes only had two plumbing companies under contract, and the first told us that it would be a full three weeks before they could even send anyone out to look at our heater. The second one rang three days later (the time when the saleslady promised that we would have our heater already installed) and said they would be out the next day. Fine. They arrived, only to inform us that they were booked until ten days from then. UGHH!!! We had to take freezing showers in the middle of winter for almost two weeks before they finally arrived. Our heater was installed (about time) and everything was great, right? Nope, the heater was sub par (it could barely heat enough water for one 5 min. shower and the water never became hotter than lukewarm) even though it supposedly was quite a bit larger than our first.
Lastly, we were never informed by the salesperson that we would have to ring the city inspection team to look at the installation. It was only after receiving a rather nasty note from the store manager that this came to light. One would assume that given the overpriced, under working piece of equipment they sold and how long it took to reach us that they might try to step it up and do something to make this experience a bit better. No such luck. My mother's water heater broke in NYC on a Saturday afternoon and she had a new one installed on Monday morning at about $300 less than we paid.
This is why I'm complaining. There is no reason why any company should overcharge its customers and mistreated them in such a manner. I am disgusted by Lowes and will never even buy a nail from them in the future.