AT&T Cable Services Complaint - Equipment Return Ripoff
ROCKWALL, TEXAS -- My Uverse saga includes a 14 month history of trying to return equipment when I cancelled my Uverse TV services. Since Oct. 07 I've called and written twice a month to get my return boxes from Uverse! It is now Jan '09, and I'm not able to return two pieces of equipment that AT&T says is worth $167. I finally received one box with "permission" to return the Internet gateway equipment, but Uverse is not providing me boxes for the two TV boxes. By the letter of their own contract they are to provide boxes and return labels and they will not accept the equipment any other way. First they said they sent boxes to the wrong address (yet they never miss a statement to that same address!). Then they said the 2007 holiday season interrupted shipping. Then they said they couldn't explain the delays. Then they charged me over $360 for unreturned equip. In Nov. 08 I rec'd one box, but haven't rec'd the other two. Is there a statute of limitation for AT&T compliance of their own contract?
My balance due is $167 which was sent to a collection agency. Several times they claim they sent boxes, but they refuse to provide me evidence such as tracking numbers verifying shipments.