AT&T Cable Services Complaint - Equipment Return Ripoff - U-verse TV Internet Bundle

Posted by GSargent on 2009-02-09:

The same thing is happening to me. I have been trying to return their equipment since October of 2008. Every inept customer service person I speak to will wonder aloud at why we haven't yet received the return boxes. We've made at least 6 requests. Now I got a bill for $600. This is unbelievable.

Posted by nate22 on 2009-04-15:

Hello, I am having the same Uverse problem. In December 08 I cancelled Uverse and returned the equipment using the boxes they sent. I checked online and saw that the equipment was delivered to a Laredo, TX address, so I assumed all was well. I threw out the tracking #! (Big Mistake) Now they are sending me to collections for an unreturned equipment charge of over $800!! I tried calling AT&T to no avail. I will not pay this fee. I'm trying to put together paperwork in order to state my case. Does anyone happen to have the address that Uverse equipment is shipped to in Laredo, TX? I could use that to retrieve my tracking #. Please let me know.

Posted by pkstinn on 2009-04-15:

Nate22: I contacted ATT billing and filed a complaint/appeal and opted to excersize my contractual right to appeal through mediation. I told them I would show up to mediation with my equipment in hand as well as all of my ATT cell phone, email and written correspondence supporting my allegation that U-Verse did Mott honor their own contractual obligations with me. The billing dept assisted me with resolution to this misunderstanding. The Laredo depot wasn't any help to me at all. They will not provide you any info. Collect everything you have, contact the 800 number and meet them at the mediation table. A call to your State Attorney General wouldn't hurt, either.

Posted by nate22 on 2009-05-01:

pkstinn: Thanks. I was able to call UPS and they found my tracking #. Then the UPS rep put me on hold and called Operational Technologies (the company that handles Uverse returns), and they were able to confirm that they recieved the returned equipment. Operational Technologies called me back to assure me they recieved the equipment and would sent a note to AT&T. I called AT&T the next day and sure enough, my account balance was returned to zero. So, Thankfully, i was able to get it resolved.

Posted by kyslas on 2009-07-09:

I am also going through this exact same thing with Uverse. They are stating that I owe them 645.16 and have now sent me to collections. I advised them that I have already sent in the boxes last year and they said they never received them. They even sent me a bill in October showing a zero balance due. But I sent the boxes in November last year and right after that they sent a letter stating they did not receive my boxes. I did not keep my tracking number with UPS as I figured they received it. I contacted UPS and they were not able to find anything showing I shipped those boxes back. They said I need a shipping address. Does anyone have that address?

Posted by lrod on 2009-10-14:

All too familiar story, I went through the same thing last year, fortunately they reversed the charges when I gave the tracking #; now again they have billed my credit card for non-return of equipment that I sent 2 months back! Why can't we walk-in with equipment like Comcast? Either they are trying to scam us, or the left hand does not know what the right hand is doing! Very annoying, and frustrating, I'm done with AT&T. Can we file a complaint with the FCC?

Posted by PepperElf on 2009-10-14:

at taht point i'd say dont wait for them to send boxes
just get some boxes and ship it to them ... and used registered mail.
it will be slow but you'll have proof it was sent

and yeah it'll cost you but... it might end up being cheaper that way

Posted by pkstinn on 2009-10-15:

PepperElf: Our contact specifies customers will use boxes provided by AT&T. If you use your own boxes, you will not have an assigned return item number and AT&T will refuse them. You will be in breach pf contract if you send equip back in boxes not provided by AT&T.

Posted by DallasTX on 2009-10-29:

Same problem here.
Returned Uverse eq. in March 2009 with UPS confirmation.
Received balance $154 in May 2009.
Received collection letter in Oct, 2009.
No resolution.

Ripped off company--At&T

Posted by carolyngl on 2010-08-02:

Here is the address:
ATT Uverse Returns
Operational Technologies
805A Union Pacific Blvd.
Laredo TX 78045

I returned my equipment but I was past 90 days and now even though they received it (confirmed) I still owe over $600. I would understand being charged late fees. I DO NOT understand being charged the full equipment value. That is unreasonable.

Posted by fedup10 on 2011-12-28:

Happy to read these comments. Getting ready to ditch U Verse and AT&T. Had an idea they might do something like this. Will be sure to be extremely careful when returning equipment. I'm sure they will still find a way to try and screw me. Buying an indoor antenna. No more AT&T. Ever!Ever!