DirecTV Inc Complaint - Worst Service And Installation Experience
GAITHERSBURG, MARYLAND -- We have had the worst experience of our life with this installation. The technician was at our house from 1:45 to 10:00pm. Installation is still not complete. Wires hanging, internet cable cut(he admitted he accidentally did it), wrong receiver, wrong box, holes drilled, carpet pulled up, wire not tacked down, technician appeared disoriented & unskilled. He is now having a supervisor come out again in 2 days. He borrowed tools and fell off the ladder. He was a contractor. After several discussions with him to ensure that this was an HD install and receiver, he tells us at the end of the evening that it was a standard installation. We even showed him the HD TV while explaining what we were expecting. It was never explained to us when placing initial order that we needed an HD Receiver. We DID explain that we wanted an HD signal and that we just got a new HDTV for Christmas. Customer Pre-work description sheet was never presented to us before install, thus not signed at the end of the night. Called DirectTV(on hold for 15 minutes) and had to speak with 3 reps. to finally get somewhat of a resolution. They told us we had to cancel the install, which meant the technician would have to remove everything (mind you...it is now 9:30pm) and place new order OR be billed an additional $300 for new installation.
When DirectTV representative requested to speak with installer, he replied "I don't want to speak to them." They are now coming out again on February 4th for the HD install. (almost 1 month away).This is so horrendous, it is comical. Can they get away with this type of service or lack thereof?
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