Best Buy Complaint - Worst Customer Service Ever
ST. JOSEPH, MISSOURI -- On 12/23/08 I purchased a Canon Rebel XS bundle that included the lens for $599.98 to be picked up in the store, of which they said was in stock at my local store. Within the hour, I rec'd an email that said they were out of stock and if I wanted the camera to call 1-888-BEST-BUY and they would ship the camera to me with no shipping charges. Because I felt it was a good deal, I went ahead and proceeded with my order. An hour or so later, I rec'd a confirmation email. When reading it, the address was wrong on both the camera and lens. I called back in and the lady said she would change it for me. An hour later, the confirmation came. The camera was changed, the lens did not. I called back in again. The lens was changed, however, now they added $19.99 in shipping charges. Which leads to another phone call, in which a case number was established because they couldn't just remove it. I rec'd my camera on 12/26, but no lens. I looked online and it was backordered still with shipping charges, so I thought I call to make sure the shipping charges would be removed. All I got is there is a case number and we cannot help you. So a few days go by and the angrier I got.
I emailed customer service (or there lack of) to tell them that I need the shipping charges removed or I would be returning the camera. I needed them to advise me of the status. The dumb a** that read that email cancelled my lens and increased the camera price by $20! So, fuming, I called back in to start the resolution of this. At this point, the bundle was not on sale, so they said they would open a case number with their promotions department to get permission to give me the items that were owed to me. Since then the bundle went back on sale. so I inquired again and said, look, cancel the request with promotions, now that it is on sale, add the lens back to my order. The lady says to me, it is on backorder, so we cannot add it. You have to wait for promotions. I said what if I were ordering it for the first time?
Would I have to be transferred to promotions? No, but this is different. I said, I agree, I am getting ripped off. I called in today to check the status again, and the excuse for the day is, our system is down! As of today, I am still waiting and waiting and waiting, no action. I have been charged $20 too much for the camera and my credit card has been overcharged with an amount that does not equal any combination of what I purchased, was incorrectly charged for, etc, etc... Best Buy, is the WORST buy. I have been duped and scammed and I would not recommend this to my worst enemy. I am going to tell them to stick the lens up their wazoo and pay full price.
My sanity is worth much more. I am going to chalk it up as I got ripped off. I would return the camera, but the only way they'll do that is to charge me 15% restocking fee! Sorry, my loss is what I was basically told.
As of 1/9/09 at 4:30CST, I called in again and asked for the promotions department. The girl that answered although was not in promotions, without any difficulty added the lens on a new order at the correct price. Just goes to show they really can help you if "they" want to. My advice to you is don't take "no" for an answer. She was unable to fix the camera price and my credit card charges, but I will continue to push them.