DirecTV Inc Complaint - Poor All Around Service
HOUSTON, TEXAS -- I have been a customer of DirecTV for years - never a late or missed payment. On September 13, 2008 I lost service due to hurricane Ike. I scheduled a repair call and waited. The third party in the Houston area that DirecTV contracted with kept not showing up. To add insult to injury - DirecTV couldn't even get the third party on the line and they told me that it was not their problem it was mine.
I received and paid bill after bill even though I had no service. Finally, they put my account in suspended assignment. But after repeated calls to complain that I still had no service a representative decided we should cancel my account and start over. This created an entirely new set of problems. They tried collecting over $800 from me because I did not return the receivers ... How can I keep service and send back the receivers? I am still trying to get them to see the error in their billing.
I guess the most frustrating part is the service. The email representatives are totally unhelpful - they just don't care. The telephone representatives just don't seem to have a clue what is going on and refuse to transfer customers to supervisors.
I am beginning to think that DirectTV mandates to their representatives that they can not transfer customers to supervisors.
I finally received my service back on November 25th. Today is January 9, 2008 and I wish my billing was corrected - I am on the phone with them again. I have literally spent over a total of 24 hours in phone calls trying to get service and billing corrected. Also, my account has a message on it that they will suspend my service this month.
I will never recommend DirecTV and plan to spread the word that this company seems to no longer care about the customers that have long kept them in business.