NetSpend Complaint - Stay Away From Netspend! Avoid Them!
SAN ANTONIO, TEXAS -- STAY AWAY FROM NETSPEND! AVOID THEM! THEY ARE UNPROFESSIONAL, INCOMPETENT, FEE HUNGRY PARASITES!
Bought an All Access Prepaid Visa from a large local grocery chain in my city. My daughter is soon headed to college, so for her birthday, I thought it would be great to get her a card so that she would have access to cash to make purchases. Paid $9.95 for that card and loaded $100 dollars on it.
When my daughter attempted to activate the card, the refused, stating that they would need for her to fax additional information in order to "validate" her account. When asked why they simply repeated the information stating that she would be able to use the card 48-72 hours after the information was validated. This made no sense; the card was paid for any loaded with cash, yet she would not be able to use it for almost three days!?! To make matters worse, when we went online to activate as the hon prompt offered, the system indicated that there was a problem with the account, and that we would need to call customer service.
In total, six different calls were made to Netspend, and each time the non-English speaking representative on the line, provided no service, no answers and no card activation. What's laughable is that you all of this great service for a service fee of $1.00 per transaction every time that yo make a purchase.
I'll be going back to the point of purchase ASAP to get a refund and let the them deal with Netspend to get their money back. Hopefully they won't get Kyle, Leslie or Charles on the line (of course not their real names).
Again I say, STAY AWAY FROM NETSPEND! AVOID THEM! THEY ARE UNPROFESSIONAL, INCOMPETENT, FEE HUNGRY PARASITES!
The good news is that I'm only $100 into this thing... bad news is that I would have been better off giving my daughter the Benjamin. Live and Learn!
One last word... STAY AWAY FROM NETSPEND! AVOID THEM! THEY ARE UNPROFESSIONAL, INCOMPETENT, FEE HUNGRY PARASITES!