Kentucky Fried Chicken Complaint - Kentucky Employees Ripping Customers Off?
PORT ELIZABETH, SOUTH AFRICA -- Hi there, I would just like an opportunity to vent about our local KFC (Sidwell, Port Elizabeth). On more than one occasion we have had bad service at this particular KFC, things like missing items in the bags, raw chicken etc.
Today however we took our kids to the drive-thru for Chocolate Brownie Sundaes and after having paid and parking at the collection window we were told:"sorry, but there's no chocolate sauce so you will have to have caramel sundaes" now my problem with this might not yet be so apparent but bare with me. A chocolate brownie prices at R12.90 and a caramel sundae R10.90. I was not offered to be reimbursed for the lost R2.00 on each sundae. Now, do a quick sum with me, if 100 people stop here on a Saturday, that's R200 lost by us the customers and nicely tucked into some fortunate employee's pocket! When I went in and complained to the manager and also asked why we weren't being told this at the order window (then I wouldn't have ordered that in the first place right!)he informed me that there was in fact Chocolate sauce available and that the sales lady in question was in fact just too lazy to walk to the store room to fetch it! Talk about pathetic service, was it pure laziness or long fingers at work here, you're guess is as good as mine. Oddly enough, every single time we have bought from the KFC at Fiveways we have only had brilliant service. Is it a matter of the poorer the neighborhood the poorer the service? Are the poorer people's money not as good? Do the poor not deserve good service too?
One things for sure, this particular KFC will never see me set foot there ever again. If the management of KFC would be interested at all, I have the particulars of the sales lady in question. However if the past reaction by management is anything to go by, I will not be holding my breath waiting for your call!
A former KFC client