Target Complaint - Target Will Not Sell A Product That Is In Stock
THE DISTRICT - TUSTIN, CALIFORNIA -- Okay everyone, with my constant defense of Target I know you never thought I would write a complaint against this company. I won't throw the term "loyal customer" in this review because we all know that loyalty is dead in the business world, unless you are dealing with a small business. Well, I've seen the light.
I've been looking for the Nintendo Wii for almost two months now and they are constantly out of stock in all stores. They are extremely popular so I understood during my search that it would take time.
I did everything that every retailer that I was interested in buying this product from told me to do, including Target. Be there first thing in the morning when the store opens. This is not an easy task. Whether we work in an office or work in the home taking care of families, being there at opening time isn't easy, but okay I did the best I could.
Today I went to the Target store at the Irvine Market place. They had no Wii's in stock but did a product locate. They showed four Wii's available in stock at the Target at The District in Tustin. Product locators are not always accurate so I called. They asked me to call back 15 minutes later. Target will not hold product for customers so I drove down there rather than wait for them to be sold out. I get there and the clerk verifies they have the Wii's in stock. Great! But then he tells me he must ask his manager if he can sell them. He is told no, he may not sell them. I asked to speak to the manager personally and I was told the same thing. They are being held for a promotion and I may not buy one.
I understand the concept of having enough product for a promotion, but if that is the reason the Wii's were being held then I should have never been told that there were any Wii's in stock. I called the 800 guest relations number and they did their little investigation. They finally came back on the line and I was told I could not purchase the Wii today and to check for the promotions. I have been trying for nearly two months and I am done jumping through hoops. No thanks! It was a losing battle and not one I am choosing to fight with this company. I let the supervisor in guest relations know that I would obviously not buy the Wii at Target when they are finally available and that I would also take my general merchandise needs to another store as well. This did not phase him one bit. He probably hears it so many times a day that he tunes it out.
I told him to look for my post on My3Cents. He said that he would.
**Update 1/12/09** I just received another call from guest relations. I was told that the district manager would not be calling me, that my last contact would be with guest relations. Upper management feels the district manager has time to only receive information from guest relations and in turn they will contact the store. In my opinion, this de-personalizes the experience as management does not want to hear directly from me, or anyone else that has a complaint. I will let this go now. I will take satisfaction knowing that I will not spend my money at a Target store again.