Target Complaint - Target Will Not Sell A Product That Is In Stock - Nintendo Wii

Posted by justcuz3993 on 2009-01-10:

Well you must be a real a-hole to act like that, John!

LMAO, you know I'm kidding!

OK on a serious note, my understanding was that retailers could not hold game systems for a "promotion," but I am probably wrong. I got that information from Game Stop right after the Wii first came out and I went on a covert operation to get one for a friend (don't ask for details LOL). I'm sorry you can't find a Wii, we have them everywhere here...should I mail you one??

Posted by JohnInSoCal on 2009-01-10:

I've been communicating with customer service at Nintendo. I am going to email them what happened this morning and I am going to attach a link of this review. Ugh! I never thought I would see the day when I wouldn't go to a Target store again. I think I am in mourning. LOL

Posted by justcuz3993 on 2009-01-10:

That's great, I'd love to hear what they have to say about it. My guess is they were holding them for someone they knew and didn't want to tell you.

Posted by NickL11354 on 2009-01-10:

Check craigslist, Amazon or Ebay -- you may pay more but won't have to deal with BS like this. I bought a Wii with 10 games and paid close to $500 plus another $150 for the Wii fit, but that is the price you have to pay.

No wonder stores like Target are not doing that well but places like Amazon are reporting record results. Likely bad customer service and employees who can't think outside the policy box.

Wii's never go on 'promotion' or on sale so likely what you told what BS and the truth was they were probably being stashed in the back for employees to buy. If the wage at Target is so low -- say $15 an hour for average team member, how come I always see them using blackberries & Iphones on break when I go shop there

Posted by NickL11354 on 2009-01-10:

Posted by Stew on 2009-01-10:

Like I've been saying for years John... Savvy self respecting customers avoid Target... You should too! (VH)

Posted by JohnInSoCal on 2009-01-10:

Thanks for the good info Nick!

JC, I never thought of them holding them for people they know. I guess my brain just assumed they would be honest.

Crabby, that is exactly what I am doing now. ugh!

Posted by Stew on 2009-01-10:

Friends don't let friends shop at Target.

Posted by superbowl on 2009-01-10:

John, my wife called and asked that a item be held for her at The District Target and they did it. I think it's who you end up talking too and if they want to help out or not. Same situation, the Target in the Marketplace was out of stock on an advertised item, my wife was the first one looking for it when they opened. They probably never had it or were holding them for friends or something. She called the District Target right from the Marketplace one to be sure she had the right SKU numbers etc.

My guess is The District Target is newer and trying to gain new customers so they will try to help out more. It's like a game, you keep calling until you get someone on the phone that is willing to help. I doubt any of the Target employee's even have a clue what the real policy is on many of these requests.

Posted by JohnInSoCal on 2009-01-10:

Thanks for the info, Super. I am so blinded by my anger now that I can't call them again or walk into the store. It wouldn't be a pretty sight and I always promised myself that I would be the bigger person in that type of situation. I'm getting to know the people at the few GameStops near my place and they are nice and pretty cool to chit chat back and forth with. I think I will keep checking with them.

Posted by Contrary 2 Ordinary on 2009-01-10:

True Crabs, but friends vote friends helpful on this gripe site. Watch this puppy go green now, as I apply my vote to this thread, and follow the trend....

Posted by Stew on 2009-01-10:

Good answer superbowl. It we existed on a fairer website then I would vote your comment 'Best Answer'.

Posted by JohnInSoCal on 2009-01-10:

Don't vote helpful if the info isn't helpful to you. I should have marked it as informative instead. Just to give everyone a heads up.

Posted by Contrary 2 Ordinary on 2009-01-10:

That's not the way it works here John.

Posted by Stew on 2009-01-10:

True C20 but John is very deserving of a helpful vote. He's in my top 10 list of useful my3cents members which is a tough list to crack since it's dominated by 'Biz' and 'biz' derivative NICS. Sorry RazzMaTazz but you just got dropped from the list.

Posted by JohnInSoCal on 2009-01-10:

It's the way I work, C2O. Please don't take away the legitimacy of my issue with Target because there are people who behave that way.

Posted by superbowl on 2009-01-10:

Back at ya' Crab's, my right to vote is not all fair but I do use it when it seems right to do so.

Posted by Contrary 2 Ordinary on 2009-01-10:

John, I found your post both informative and helpful.
Please don't make me feel bad for doing the right thing here.

BTW, please pick up a universal remote for Basher when you go back.

Posted by JohnInSoCal on 2009-01-10:

LOL, I'll get right on that C2O.

Posted by Contrary 2 Ordinary on 2009-01-10:

Good deal. Congrats on going green! It's great for the environment.

Posted by raven2002 on 2009-01-10:

I voted helpful because it WAS helpful...don't know anything about this vote/dont vote thing. Also wanted to say I am surprised, as I too,w as under the impression product cannot be held in anticipation of a promo.

Posted by raven2002 on 2009-01-10:

Posted by MRM on 2009-01-10:

Excellent informative article!

Posted by superbowl on 2009-01-10:

C20 and John, at least were running honest reviews now! How many remember the days of a past member IM'ing the membership to vote a lame review helpful? Or a mindless review going green before anyone even read it using a stable full of fake NIC's? The site may have a few flaws when it comes to voting but "we have come a long way baby"!

Posted by KenPopcorn on 2009-01-10:

John, you can come over to my house and play any time you want! Keep looking, the Wii is worth the wait.

Posted by JohnInSoCal on 2009-01-10:

Ken, I'm on vacation the last week in April and I am committed to going to see Diane overseas. I'll make it two weeks and stop by and play Wii. :) I will wait and buy this gaming system, it is the one that I want...but I will not be giving my money to Target. I am really curious to see what Nintendo has to say (if they comment at all) about holding back product when they are in high demand.

Super, this is my first go green as a reviewer. I don't think I get random helpful votes. I only vote if I find it helpful and/or informative. We lose credibility if we vote helpful randomly. When it is all said and done, my word doesn't count to anyone but me. If other people also find it helpful then I am glad.

Posted by sherdy on 2009-01-10:

What a bunch of crap! If they have them, they should sell them. I would be sending an email to whoever makes those things and tell about your experience. Good review and very informative. They are lucky, in this economy, people want to spend money in their store, doo-doo heads!

Posted by Justusryan on 2009-01-10:

If they have an ad coming out with the wii advertised and calling for an "ad minimum" of so many in stock, they have to keep back however the ad calls for. Sunday coming up, I would imagine they are for the ad coming out in this coming weeks newspaper. Having said that, John its bull*hit they told you they had any in stock. Probably some new employee that looked it up in their computer-based inventory and saw the wii's were indeed in the store, but the computer will not tell said new employee that the wii is being held for an ad. It sucks and thats a problem of training at this Target. I vote this review "very helpful"

Posted by DebtorBasher on 2009-01-10:

I was looking into buying one of these just before Christmas. I found quite a few of them available on Amazon.com. You just have to make sure to check out the ratings of the seller first. I've bought many things from Amazon and never had a problem. I'm even thinking about changing my NIC to AlwaysAgainAmazon!

Posted by Slimjim on 2009-01-10:

Well written and a legit gripe. They should not have shown as stock, which in turn was relayed to you, if in fact they were not available for sale. Pretty fair expectation. I'm voting this helpful for if no other reason, it dropped Razzmatazz into obscurity where it belonged.

Posted by superbowl on 2009-01-10:

NeverAgain should appreciate that....

Posted by Principissa on 2009-01-10:

I was under the impression that they are in business to make money, and that would mean selling an item to a customer willing to pay for it. Honestly, I hate to say this, they were better off lying to you, telling you they had none, rather then tell you they had 5 and refuse to sell you one. That's what makes me angry about this mess.

Posted by jktshff1 on 2009-01-10:

Great Post. Can't add much to what's already been said.
Bet the clerk that first told you yea we got them got in trouble lol!

Posted by JohnInSoCal on 2009-01-10:

I know, jkt. I feel bad for the kid. When he told me the manager said that he couldn't sell them I thought he was going to have an accident in his pants. I told him it was not his battle to fight and asked him to tell manager to come to the department, that I wanted to speak with him.

Princi, I agree. I would rather have been told they didn't have any than to be refused the opportunity to buy one... knowing that they were in the building.

Posted by Nohandle on 2009-01-10:

This is little story is about Toys R Us, not Target, but I expect most work the same. A year, or year before, Tickle Me Elmo was the big seller at Christmas. If you checked on their website, or called, there were X number available at your local store. An employee had a pal who worked for Toys R Us who hid one of the prized toys of the year in the storage area behind view. Yep, the individual was able to purchase the toy much to the dismay of other shoppers in line at the checkout who had looked all over the store for one. No special price, just availability.

Posted by Ghost of Doc J on 2009-01-10:

Great post, John. I understand that an item in stock should be available for sale. But consider that promos are designed weeks (months?) before the promo event. The promo item draws customers in who will buy other merchandise too. If Target sold out of the item, they'd not have any for the promo and people would be howling mad about that. Still, I can think of no worse bummer than to know 'my' Wii was tucked in Target's back room where I couldn't buy it at any price. So close...so close...but yet so far away. My sympathies!

Posted by TheNewSheriff on 2009-01-10:

Like John said, they shouldn't have told him there were any in stock if they couldn't sell them. That was what Target did wrong here.

Posted by JohnInSoCal on 2009-01-10:

Wow, I googled Target Wii complaints to see if I could find if this happens a lot with Target. My complaint popped up. Dang! Google is fast!

Posted by Contrary 2 Ordinary on 2009-01-10:

16 well deserved helpful votes. Congratulations John!

BACK OFF on the unnecessary moderation please. Thank you.

Posted by NickL11354 on 2009-01-10:

You know I may have 'drank the kool aid' and spent $650 for a WII & Wii fit, but seriously what is so good about it. I hardly even ever use it or have desire to.

What target did was completely unacceptable and I would have outted the manager on the spot but really what is it about the Wii that gives people Hard Ons'. I have the Wii, PS3, 2 XBox 360's and Three laptops. I only really use one of these computers and it isn't any of these items but this $3,000 gaming desktop that I bought

Posted by JohnInSoCal on 2009-01-10:

Thank you C2O. Who/what message got removed? I didn't get to see it.

Posted by NickL11354 on 2009-01-10:

You know I may have 'drank the kool aid' and spent $650 for a WII & Wii fit, but seriously what is so good about it. I hardly even ever use it or have desire to.

What target did was completely unacceptable and I would have outted the manager on the spot but really what is it about the Wii that gives people Hard Ons'. I have the Wii, PS3, 2 XBox 360's and Three laptops. I only really use one of these computers and it isn't any of these items but this $3,000 gaming desktop that I bought

Posted by justcuz3993 on 2009-01-10:

I think it may have been mine John..I left a smart a** comment about all the helpful votes..somebody doesn't have a very good sense of humor I guess! :)

btw, have you heard back from Nintendo yet??

Posted by JohnInSoCal on 2009-01-10:

I just wanted it for entertainment and to get me from behind the desk on the computer. (Trading one bad habit for another I guess.) LOL I actually saved the cash I would have spent on other things that I really don't need so I wouldn't have to put the game console on a credit card. Cash in my pocket doesn't usually last this long.

I don't trust Microsoft and the Xbox, PS3's are a little pricey but I'm sure just as fun as the Wii. Nick, wanna sell me yours for $100? LOL ::joking::

JC, I heard from Nintendo after my first email to them but nothing from this morning. Based on the previous delay it takes three days for them to get back. I was actually impressed it was not a standard form apology email. I'm sure they will write again.

Posted by Contrary 2 Ordinary on 2009-01-10:

I KNOW it was mine John, but JC had told me to post it.

She is the spokesperson....

Posted by JohnInSoCal on 2009-01-11:

Here is Nintendo's reply:
Hello,

It does sound frustrating To answer your question, a retailer may choose to purposely withhold already-released product from going onto its shelves until a particular date for a variety of reasons. It's important to note that Nintendo is unable to dictate store policy; once a retailer has purchased product from Nintendo, they are free to distribute or withhold it as they see fit. I can only direct you back to your retailer for any additional questions or concerns.

Sincerely,

Nintendo of America Inc

Posted by DebtorBasher on 2009-01-11:

They didn't even offer to sell you one? Let me at 'em!

Posted by JohnInSoCal on 2009-01-11:

Nope, they sent an additional email asking for my phone number. I asked them what they would like to discuss... as if they couldn't help me locate the product there was nothing to discuss. That may have been an impulsive response that cuts the communication with them and I will have to accept that. But if all they are going to do is BS me and tell me to be more patient than I already have, there is nothing to talk about.

Posted by DebtorBasher on 2009-01-11:

I confess...I have banned everyone from selling one of those to you because it will take your time away from M3C, then I will be lonely without my BFF.

Posted by JohnInSoCal on 2009-01-11:

LOL so its YOUR fault?! Shame on you! >:-)

Posted by jktshff1 on 2009-01-11:

This thing is going to go on longer than diane's lol

Posted by JohnInSoCal on 2009-01-11:

LOL Gosh I hope not jkt. It takes over a minute for Diane's page to load on my computer now.

Posted by DebtorBasher on 2009-01-11:

I only did it because I care... :-(

Posted by Mrs M on 2009-01-12:

This doesn't surprise me. Target is owned by a British company named TESCO, who are neck and neck with Walmart in the UK as retail giants. Last year Walmart in my town told me they couldn't sell me a desktop they had advertised (cheap) even though it was in stock because what they had in stock was for a promotion.

Posted by JohnInSoCal on 2009-01-12:

**Update 1/12/09** I just received another call from guest relations. I was told that the district manager would not be calling me, that my last contact would be with guest relations. Upper management feels the district manager has time to only receive information from guest relations and in turn they will contact the store. In my opinion, this de-personalizes the experience as management does not want to hear directly from me, or anyone else that has a complaint. I will let this go now. I will take satisfaction knowing that I will not spend my money at a Target store again.

Posted by Stew on 2009-01-12:

John, I take satisfaction that you will not spend money at Target anymore. Little by little and step by step the membership is learning the evils of doing business with Target and since I been beating that drum for over a year every time a valued member declares their intention to boycott Target it fluffs my pillows.

25 helpful votes can't be wrong. Target -- It's not in your best interest.

Posted by DebtorBasher on 2009-01-12:

I love Target! Their stores are clean and organized and everything is easy to find, the employees are very friendly and helpful. But, maybe that's because they are Ohioans!

Posted by jktshff1 on 2009-01-12:

AW John...don't give up, just be nice...

Posted by DebtorBasher on 2009-01-12:

John...if you want, I will gladly Email the District Manager your calendar pictures...that would surely get you a response! Hey, what else is a BFF for?

Posted by Face to Face on 2009-01-12:

my little brother lives in Whittier..he picked up a Wii with no hassle right around X-mas time....I believe the Target location he went to was In Puente Hills...close to the mall.

Posted by Face to Face on 2009-01-12:

my little brother lives in Whittier..he picked up a Wii with no hassle right around X-mas time....I believe the Target location he went to was In Puente Hills...close to the mall.

Posted by JohnInSoCal on 2009-01-12:

DB, I wish you would have the opportunity to speak to the manager at Target that I spoke to on Saturday. You may have a different opinion. I doubt that it has to do with them being Ohioans, but who knows. It's Target and it doesn't matter anymore. Oh, and no thanks on the calendar offer. I've lost my sense of humor on this post.

Posted by Ytropious on 2009-01-12:

Where I worked we routinely kept Wii on hold for Sunday ad promotions. It made sure that everyone saw them at the same time and there would be no "right place, right time" problem. Everyone would see we had them at the same time, it made things fair. The fact that they told you they had some sucks, but as you said, it was probably a newbie.

Posted by TL-Houston on 2009-01-12:

Well written! These stores pull these tactics and aggravate us all needlessly, and then they wonder why sales are so low.

Posted by ford2M on 2009-01-12:

We want a Wii with the Fit game and needed accessories to just start out.

Would someone please tell me exactly what you need to buy?

I'm scared to buy the Wii on eBay, but buy less costly stuff on eBay lots.

Hoping someone can inform me or tell me which bundle package is the best.

Posted by Ytropious on 2009-01-13:

Ford, A wii system brand new from nintendo comes with one "wii remote" which is the main controller, and a nunchuk, which is the left hand attachment. It's enough for one person to play. You'll need a remote and nunchuk for each player. A brand new wii will also come with wii sports, which are 5 mini sports games. Wii fit comes with the balance board controller and the wii fit game, you don't need anything extra to play. System costs 250, Fit costs 90.

Posted by Big Al2674 on 2009-01-13:

I work part time at a Target store and I feel your pain about trying to find a wii. I'm sorry for your inconvenience. On a side note, if an item is in stock Target stores can hold it for guests for 24 hours, unless its a clearance item. We can't hold wii's however, due to it's popularity. My best advice for obtaining a wii console or Fit, is to go online at Target.com on Saturday and check the new ad flyer for products debuting on Sunday. If the wii is advertised, get to your store before it opens on Sunday and get a number. It's unfortunate you were told that wiis we're in the store but couldn't purchase one. It's true that the wiis were in the backroom but they couldn't be sold into they were processed into the system. I've run into that several times on Saturday nights, but there's really nothing that sales team members can do about it. The store made a mistake by having it listed on the computer system.

If it'll make you feel any better, it was about two months before I was able to buy a wii, even though I work at the store! Sometimes you just have to be lucky.

Posted by JohnInSoCal on 2009-01-13:

Thank you for your info Big Al. You are the first person from Target to acknowledge that a mistake was made and offer an explanation. Even though it is here and you were not the one I spoke to I still appreciate hearing it. :)

Posted by forcomplaintsonly on 2009-01-25:

The reason they probably wanted to hold them, was they feel obligated to have a handful, when a promotion starts, they never feel obligated to have a truckload, even when they are popular.

Posted by d1951 on 2009-02-01:

Well I purchased Wii fit on Sept. 11, 2009 for my granddaughter for Christmas at the Allen Park, Mi store. As you know...get the Wii fit while you can. My granddaughter already had one, I tried taking taking the unopened Wii fit back to the store.

I gave the return center the receip and they called over a security guard to open the box (even though it was obvious it was opened - he went through it) After poorly trying to put the Wiifit back they told me it couldnt be returned because of the 90 day policy....even though it was a Christmas present. Bottom line they should have told me that first. I complained to the manager and she basically said too bad. I told her I wouldn't shop there anymore and she basically had the "who cares" attitude and walked away. I had a heck of a time getting back together right in the box.
Good news I sold it on Craig's list in about an hour. I will never shop at Target's they are so backward and lack good customer service.

Posted by Bob Slade on 2009-02-05:

mmmmmm, this is a juicy complaint. For whatever it's worth you'll be getting a lot of google help from me. LOL

Posted by Nohandle on 2009-02-05:

Bobby, go to your room!! You've already created enough turmoil around here. LOL

Posted by old fart on 2009-02-05:

Bobby, Fred, Jose... whoever...

Posted by JohnInSoCal on 2009-02-05:

LOL Nohandle. Let Bob do his thing. As long as he isn't spamming on my complaint, its all good. :)

Posted by superbowl on 2009-02-05:

Hi John, miss you around here.

Bob, the change in your tone is commendable but you blew it here. Track Huck down and find a site you guys have not wrecked yourselves at.

Posted by Bob Slade on 2009-02-05:

Superbowl who appointed you commander of this ship? You're entitled to your opinion, but you're getting redundant now.
I always try to be polite to people. But when people make personal attacks I sometimes act defensive. It's human nature dude. At least I don't go out of my way to belittle people like so many others here do.

Old Fart: Where does Jose come in?

Posted by superbowl on 2009-02-05:

Popular vote. You had my vote until you're the one that kicked off the personal attacks. bad move.

Posted by Bob Slade on 2009-02-05:

LOL, hardly. But this isn't worth arguing about. Old Fart thinks I'm at least 4 different people. That's a good one, being as how Bob Slade comes up automatically whenever I post in here. Fred Fields couldn't change that and made a note he wasn't me, so now I'm four people? Whatever.

Posted by JohnInSoCal on 2009-02-05:

Whether or not Bob is legit,I know that Target has seen this site. Guest Services actually commented on it during one of my calls with them, so I think my point was made. My friends/co-workers have supported me as well. We would eat lunch at The District and then shop around Target if we had time. We find other fillers for our the rest of our lunch hour now. I have not spent one dime in a Target store since this incident and I am feeling pretty good about it.

Posted by JohnInSoCal on 2009-02-05:

Okay people, please don't dirty up my post with your argument. Take it to the community forum. I don't venture over there anymore so I wont have to see it. Please, and thank you.

Posted by Bob Slade on 2009-02-05:

Target knows I'm legit, that's all that really counts.

I'm glad they're reading this site. Maybe they'll learn a thing or two or three or four.

1. Settle with me on my injury claim if you want me to shut up.
2. Improve your customer service at your corporate office.
3. Improve your return policy.
4. Keep your temporary pharmacy help more informed. I'm going to be making a review about that here shortly.

Posted by Bob Slade on 2009-02-05:

Sorry John, your post slipped me. I'm outta here.

Posted by old fart on 2009-02-05:

Bob Slade/ Fred Fields/ whoever...
My guess is that CUCCA has a combined membership of ONE...

Posted by old fart on 2009-02-05:

Sorry John... the goofy article timed out ...

Posted by cherpep on 2009-02-05:

John, I'm very sorry that you had the experience with Target. Unfortunately, since it is Target, it was bound to happen eventually. Their policies and procedures clearly indicate that they only care about the $$. In my opinion, that's OK to a certain extent, they are a business and $$ is what they are about. However, if they continue to handle all their conflicts without showing a little customer appreciation, they will eventually have no customers to appreciate, and where will their $$ come from then? It's easy to love Target when everything goes well, it's even easier to dislike them when you open your eyes to the big picture.

Posted by JohnInSoCal on 2009-02-05:

You are exactly right Cherpep.

Posted by HoneyBunch on 2009-03-21:

People are never going to be satisfied, sad to say... here's a case of darned if you do/darned if you don't.
I hear so many people complaint that the advertised item is not instock (because they sold out early or before the sale started). They cry "false advertisement", bait and switch, etc. And when the store decides to maybe "hold back" some ad items, in order to have enough stock for when the sale starts, then people complaint about it too. People, make up your mind!:)

Posted by JohnInSoCal on 2009-03-21:

HoneyBunch, you have missed the point of the complaint posted. Perhaps you should re-read it and make up your mind to comment on the true issue at hand, which was BAD customer service. This review has absolutely nothing to do with bait and switch, or false advertising or me not finding an item available that was in an ad. It has everything to do with Target's horrible customer service. I have no problem with Target holding back an item that they will have on promotion for an upcoming sale. My issue is that the associate told me they had them in stock and then management refused to sell it. An easy way for Target to have avoided this complaint is to have never told me they had any to begin with. Sounds like a simple solution, don't you think?

Posted by jktshff1 on 2009-03-21:

+1 John, good way to put it.

Posted by Better Judgement on 2009-06-16:

D1951 You have got to be kidding me. 3 months is a long time to decide to return something. There has to be a cutoff date and 3 months is plenty of time!

Posted by outspoken1 on 2009-08-07:

Wow, there goes my trust in target.

Posted by PepperElf on 2009-08-07:

i am not upset at target for holding the Wiis


i think of it this way...


1) Target has a sale in the flyer and people show up and find the item isn't in stock
2) People scream and complain and start yelling about "bait and switch"

so to me this sounds like target is trying to ensure that they actually have the product in the store for the sale.



heck if the Wii is that important why not just go online and order one.
I just looked at Amazon and they can even guarantee a 3 day delivery.
same price as target


unless the letter writer is mad that target said "no" and "no means rude"?

Posted by JohnInSoCal on 2009-08-07:

PepperElf, Did you read the review and its subsequent comments? No where in my complaint did I claim this was bait and switch. That term in no way applies here. BAD customer service is the issue! If you read any of the comments in the thread I stated in those posts that it was not bait and switch. Did you see the date on the review to know this was 8 months ago? Things have changed in 8 months and at that time there was a shortage of Wii's. You can call any gamestop or online vendor and they will confirm it. In addition Nintendo does not sell the items directly to customers. Nintendo is doing a better job with supply and demand so of course Amazon has the item in stock now.

Subsequently, regarding my complaint in general, you missed the point. Target told me they had the item in stock and then I was not allowed to buy it. Were you at the store to hear the the sarcasm when I was told no? No. THAT, PepperElf is where the rudeness came in. Were you on the phone with customer service when I was told no? No. Were you told they had an item in stock and then you were not allowed to buy the item? No. That would be me. I've said this before. Don't tell the customer you have an item in stock if you don't plan on letting them buy it.

Posted by PepperElf on 2009-08-07:

It's available now.

Posted by JohnInSoCal on 2009-08-07:

What difference does that make? This review was written 8 months ago and you are just now posting comments coming go Targets defense because now they are available? This is after the fact and does not excuse the behavior of Target employees. I am talking about the rudeness. Not about whether or not I can find one now.

Posted by PepperElf on 2009-08-07:

then there's the other point

if they have a promotion coming up and sell all the Wiis before hand
they'll still get complaints about being out of stock and how dare they run a promotion without any product

or the people who buy the wiis will be furious that they didn't get the sale price

so.. no matter what they do they're going to make someone angry


and... i'm off for now. taking the car in for some work.
*wave*

Posted by KenPopcorn on 2009-08-07:

John, Did you ever get your Wii?

Posted by JohnInSoCal on 2009-08-07:

Pepper, the point I am making is that if they are not going to sell it, dont tell the customer they have them in stock. Case closed...right? I'm not unhappy because I am not told they have them and can't buy one and on sale day the people who want one will have them available. WOO HOO! Everyone is happy. Target's problem is solved!

I am really glad that you had a good experience when you made your purchase at Target. I did not try to minimize it by posting my opinion of Target on your thread, in fact I was glad to see a good review. It kind of gave me hope for Target. In return, please do not minimize my complaint. Whether you agree or not is fine, that is what this site is for. But my complaint is valid.

***Waves bye*** Hope your car work isn't too expensive. It always ends up costing me a fortune when I take my car in. Maybe its time for me to get a new one. eeek!

Posted by JohnInSoCal on 2009-08-07:

Yes Ken, I finally got one a month or so after this review was written.

Posted by PepperElf on 2009-08-07:

i'm thinking the guy who said "it's in stock" didn't realize it was ear marked for the promotion

it sounds like his hands were tied once he found out.

not sure if there was anything else they could have done.
not without getting in serious trouble and possibly losing his job.


yeah i saw a story where the worker did hook up the customer for a popular game set. gene simmons went to get an xbox and asked them to hold one aside for him, stating that his presence might add to the chaos they already had.

the worker said yes. gene came back the next day, bought his xbox and found out the worker had been fired.


(yay the dealer has free wifi in the service area)

Posted by PepperElf on 2009-08-07:

oh. i thought i mentioned it but i didn't
gene gave the man a year's salary after that incident, because the man wouldn't have been fired if he hadn't hooked him up

Posted by BokiBean on 2009-08-07:

John this has 38 helpful votes!!!! Holy cow.

Posted by superbowl on 2009-08-07:

Yes and it is the Most Helpful Review For 2009 on the site. John picked up a lot of non regulars on the site to reach 38.

Posted by BokiBean on 2009-08-07:

No doubt, my jaw hit the floor when I saw that. Go John!

Posted by MsIndependent on 2009-09-02:

Target is right for not releasing products that they received in for a special promotion. If they were to release the product ahead of time, then there would be none left for the promotion.

The software on their computer would be more intuitive to suggest that they had "x" many product in stock, but showed it grayed out, so that the clerk wouldn't have stated they had it in inventory, since it was not in sales inventory.

Please keep the peace - Target is one of the most reputable retailers.

Posted by JohnInSoCal on 2009-09-02:

Please keep in mind I don't have a problem with them keeping a product they need for promotion. Again, if you read the complaint my problem is with Targets customer service surrounding the issue. If you read the complaint and the corresponding posts then you would realize that it's not a hard concept to grasp. Again, the system showed the product in stock and if it was not to be released then the salespeople should have been properly trained to tell the customer there were none in stock. Simple training issue. Target should pay attention!

Posted by CoonCatOne on 2009-10-18:

I had a similar situation with Target. But Target was one of 4 stores that did the same thing... get you in, tell you it is out of stock. One Target store employee told me that store personnel snap them up as soon as they come in. It would be nice if it was illegal to advertise something they have no intention or ability to sell. We finally found a store that had one wii game... it is a good game.

Posted by Neptune31 on 2009-12-05:

Target lost a huge chunk of my purchases after the way they handled the mispriced car seats last year. There are certainly times that I need to go there vs. another store, but I reckon they've lost over $1,500 of my business, and I'm sure I'm not the only one.

Posted by Lifemates on 2010-10-11:

It must hurt even the big chains when they lose enough high spending customers of theirs.