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BMW/Mini of Sterling Complaint - Horrible Service, Attempt At Rip-off

Review by bad service!!! on 2009-01-10
STERLING, VIRGINIA -- I made an appointment for a tire change. I was given a loaner and it took the shop 3 days to change the tire. Each day I was called and told my rental would be covered. 2 months later, my rental deposit is not returned and Mini tells me only the first day is covered. I found this out after demanding to speak with a manager after none of my voice mails were ever returned.

Still waiting on the reimbursement. Too bad its the only shop in town.
Comments:1 Replies - Latest reply on 2009-01-10
Posted by Anonymous on 2009-01-10:
There's no other shop in all of Northern Virginia that can change a tire on a Mini? Unless your paperwork states the loaner is for one day only then take them to small claims. I also took a quick look at dealer service ratings in other forums and it seems they rate below average when it comes to their service department. I did find a few other complaint just like yours.

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