AT&T Mobility Complaint - Forced Cancellation And Nonpayment Of Promised Reimbursement
Purchased iPhone for $500 in 2007. Was assured by AT&T out-of-town location serviceable by them. Sale of iPhone conditioned upon this information. Rec'd letter from AT&T our cell phone service to be cancelled on 11/10/08 because contract between AT&T and ComCast (who was the true service provider -- undisclosed to customer) cancelled their contract. Called number provided in letter and was told by customer representative they would reimburse for iPhone and would not be charged termination of contract fee. Received bill for 11/03/08 - 12/02/08 for $535.14, including $375.28 for termination fee.
Spoke with AT&T customer service supervisor who iterated the bill was in error and 'promised' reimbursement of iPhone cost. Another 'supervisor' called few days later and said no monies for iPhone and charge of $165 due and corrected bill would be mailed. Had no more communication nor billing from AT&T until collection agency called today threatening legal action unless payment of $195 bill. (at&t for the past year plus automatically deducted our monthly payment from our charge acct. Why not for the amt. owing?)
I believe AT&T should prorate the cost of my iPhone which I cannot use any longer and had to buy new phones; $30 collection fees as we had no updated/corrected bill nor communication w/ AT&T about final charge other than $535.14; and that we should not be charged for service provided for the month of Nov. since service was terminated on Nov. 10. Have been good customers and paid top dollar for AT&T service -- never late payment.
AT&T should have had the courtesy to notify us of the amount we owed and when; made an effort to pay something toward iPhone that is now useless.