American Express Complaint - Harassing Phone Calls & More...
I have been a member in good standing with Amex since 1981. My credit rating is good and I pay my bills on time. In the last few months, I have received a phone call well in advance of the due date for payment asking me to pay my bill immediately. They even offer to arrange the payment over the phone. Today (1/11/09) I received a call saying they suspended my card until I make my payment. I asked why and they said that the credit report they have from Experien showed late payments and too much debt.
I went to the Experien site to check my report. I can't find any record of late payments and my credit score is in the 700's. I then tried to get the cardmember services agreement from the Amex website (it was not available) to see if they had the right to do this to me. My husband considers this harassment and wants to sue them. I am curious if anyone else has had similar experience.
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