T-Mobile Complaint - T-Mobile Cancel Fee Ripoff
I called T-Mobile to add a phone line to my service. Originally I just had Blackberry service with them and phone service with Sprint, but I wanted to combine everything. I called and spoke with a representative and explained that I wanted to add phone service and would need to port my number over from Sprint. I then asked him if changing my phone number from Sprint to T-Mobile would mean that their system shows me as having canceled service with T-Mobile, thereby meaning I broke my contract and would get hit for a $200 fee. He assured that I wouldn't get hit with the fee as I was adding additional services with T-Mobile. Later in the conversation I mentioned that my wife uses T-Mobile and he suggested we get a family plan to save money. Sounded good to me since she gets a corporate discount, so I agreed to it. He also said her corporate deal included a free Blackberry, so I was thrilled about that as well. We completed everything, including moving my service over to my wife's account so I could get the discount, and I was on my way.
The next day my new Blackberry arrived, but I was surprised to find that my old Blackberry was still working. So, I called T-Mobile and they said that a new line of service was activated for me under my wife's account, but that if I wanted to cancel my old account it would be a $200 fee! I reminded the representative that I had actually added a new line of service, thereby increasing the amount I spend with T-Mobile each month and that charging me a $200 fee for "canceling" my old account (which I wasn't doing) was outrageous. Despite all my complains and insisting on speaking with a manager, the best I got was that they would move me down to a $10/month plan that I would have to pay until the contract expires. What's so incredibly stupid on T-Mobile's part is that I own a company and pay for the cell phones for my employees who travel for business.
When their current contracts run out there is now no way I will move them to T-Mobile, although I would have had they not bent me over on this one.