H & B Trading Post Complaint - Misrepresenting Native American Products
VANCOUVER, WASHINGTON -- I was given a gift for Christmas, a supposed Navajo sterling and turquoise watch. First off, the battery was dead, which it was supposed to work once I pulled the plastic "retainer". After that, while getting links taken out at the jeweler, there was sawdust falling out from underneath one of the six stones. I then wore the watch for the first time, just to wear it since I hadn't been able to. Not thirty minutes later from the jeweler to my couch, a different stone completely fell out, along with a lap full of sawdust.
Now, I understand that sawdust is a common practice behind turquoise, however it was a copious amount and I had worn it for only a total of thirty minutes before it started falling apart. Unfortunately, H&B Trading Post has a no refund policy, and now I know why. Apparently $200 for a watch that falls apart is not a good reason to get your money back. They also pointed out a "J" stamped on the watch that was supposed to be the artists signature, but they couldn't tell me the artists name. Conveniently, the owner lives out of state and blames the stone falling out on the jeweler handling it rough and knocking the stone around.
I feel I have been deceived and mislead. I am disgusted with the business practice and the bad experience they have given me with association to Native American jewelry, or supposed jewelry as they cannot provide any authenticity or certificates.
Be careful when buying so called Native American Jewelry, ask questions, request certificates of authenticity, and stay away from H&B Trading Post in Westfield Vancouver Mall.