Ulta / Ulta.com Complaint - Lack Of Service All Around

Review by KSchlick on 2009-01-10
HUNTINGTON BEACH, CALIFORNIA -- I order something online over a month ago and I still have not receive the item (the website says seven to ten business days). I have done what I feel like is more then I should have to do to get my order (five hours on the phone with customer service without actually getting through, using the option to leave a message not one but twice...never heard from anyone, gone to the store six times...no help, and sent two emails with no response).

So since I was unable to get through to the company the way that they have set up, I decided to handle it a different way, I went to the Better Business Bureau (BBB) and discovered something very upsetting; there were no complaints for Ulta. Obviously this cannot be true because there are pages of complaints about Ulta and their lack of service, so I am urging anyone who has ever had a problem with this company to take a minute from their busy schedules and file a complaint at BBB.com

My hope is that if I get enough people to file a complaint and make Ulta acknowledge their poor service and hopefully change the way the treat their customers.
Comments:2 Replies - Latest reply on 2009-01-11
Posted by Soaring Consumer on 2009-01-10:
In the mean time you can dispute the charge with your credit card company or file a charge-back if you paid with a debit card.
Posted by madconsumer on 2009-01-11:
the bbb wont get your money back, your bank can.

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