Lumber Liquidators Complaint - Bellawood - Lumber Liquidators
Several hours into installation of first purchased floor contractor noticed lines were not lining up. Turns out widths of boards varied as much as 1/3 inch on same board. Other individual boards were out of sync with rest of flooring at a rate of more than a third of the pieces. Many phone calls, and a week later [delaying whole project schedule], and $1000 to contractor- replacement floor showed up [partial shipment] and the ends of the flooring[had to settle for different style] in this shipment were so chipped the contractor wouldn't install with out a signed release of responsibility from us..At this point L. Liquidators refused to pick up floor and issue a refund because we refused delivery of second portion of 2nd defective floor. We bought a beautiful Mercier floor from a local co. and 2 days later it was in[$4000 more for this floor and more wasted time fees for contractor. LUMBER LIQUIDATOR stopped talking to us at that point and we filed a complaint with credit card company to withhold payment. 2-3 months later credit card co. notified us that LUMBER LIQUIDATORS maintained we had the floor for so long they could not be sure of it's condition. Final answer. Out of credit card company hands so we had to pay to protect our credit. $4000 floor now in original boxes in my barn.
Entire construction project ended up delayed. Maybe I can redo the barn floor with it. It was an internet purchase or I would've parked in front of LUMBER LIQUIDATOR STORE. NEVER originally wanted anything but what I paid for.
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