JetBlue Complaint - No Refund For Cancellation
LONG BEACH, CALIFORNIA -- On 17 December, 2008 our party of six Australians (3 couples) were traveling with Luxe Coach Lines Los Angeles to Las Vegas. It had to turn back because highway blocked by snow.
After advises from your company we could be accommodated on your Flight 282, Dept. time 13.21 if we arrived in time or on Flight 286 Dept. time 15.50. Luxe delivered us to Longbeach Airport at 11.30. AM & for $507 cash I purchased six tickets for Flight 282. This flight was cancelled, no reason given but no plane sighted & we were given tickets for Flight 286 same loading area. We were advised Flight cancelled due to snow at Las Vegas Airport, but later Flight could still go but had to move to another loading area. As we lined up to go though security again we were advised flight also cancelled.
We then returned to your Airport desk to change tickets for December 18th 2008. We were advised we were on Flight 286 & told if we came before 11.00 A.M. we could be on Standby/Wait Listed for earlier Flight 282.
On 18th December 2008 we were at Airport 10,30 A.M. & after luggage checked in we were advised we were on Standby/ Wait Listed for both Flights 282 & 286 & told advises we received the previous day were incorrect as both Flights were sold out & other passengers from 17th December were also on Standby/ Wait Listed & we could not be guaranteed on getting on either Flight.
Offer of JETBLUE credit was declined as no use to us. We were then advised cancellation fees would apply ( it was JETBLUE that cancelled Flight 282 Dec. 17th) & were offered $417 for our of $507 & being stuffed around over two days. I accepted the offer so we could get on with our trip but then advised we could not receive cash even though I paid cash & cash was available, it could not be credited to my Visa Credit Card but I would have to wait 6 to 8 weeks for a cheque to be sent to Australia. This will cost me $35 in Bank fees to negotiate if & when received & I will not have use of funds until cheque is cleared if your Company is still operating.
The only positive to come out of contact with your Company is the effort your employee Rachel made to resolve the situation on 18\th Dec. & retrieved our luggage. She was understanding & patient.
COMPARE JetBlue TO LUXE COACH LINE SERVICE
LUXE feeder vehicle picked us up at 6.45 A.M. & delivered us to Anehian Depot at 8.30 A.M. At 9 A.M. we left for Las Vegas & were turned back at 10. A.M. They provided us with alternatives which included offer from your Company. They provided these option.
1. Travel with Luxe the next day.
2.Would drive us to Longbeach Airport, we could take up your offer which they did at 11.30
3. They provided full refund for fares paid.
4. They provided drinks & snacks for passengers
It may have been unprofitable for them but I am sure they will receive benefits in due course for the manner in which they dealt with situation promptly & decisively.
* JETBLUE cancelled Flight 282 on 17th Dec (no reason given) took us nowhere, gave us nothing, stuffed us around over 2 days & charged us for this privilege (Cancellation Fee)
Refused to refund our money but did give a promise to send us a cheque in 6-8 weeks