AT&T Wireless Complaint - Customer service and billing
I have been with AT&T for four years. During the last year I have the most problems with them. Every time I try to get through to customer service, I am on hold a minimum of 20 minutes. I finally disconnected my service with them on 1/10 and moved over to Verizon. I kept my phone number. I called AT&T on 1/13 and asked what my final bill was and if everything with them was over. She told me yes, my service was disconnected and my final bill is $28.15. I paid that right away and then received another bill last week for $47. I called to ask them about the bill and why I was being charged for a full month of service when I only used them for one week during that billing cycle, and already paid $28. I was told that regardless of using it or not that they charge for the full month. Why wasn't I told this when I called on the 13th? Response: Oh, gosh not sure, the agent should have told you. I did not receive those minutes so why am I being charged for it. Sorry, you just are the agent told me. I asked to speak to a manager and was told that they would just tell me the same thing. I asked if this policy was in writing and the agent was not sure. I am glad to finally be rid of this company. Worst customer service I have ever experienced. It is pretty pathetic that a multimillion dollar company cannot even afford to hire more customer service representatives. They obviously must be receiving a lot of complaints for the lines to be tied up as much as they are.