Interstate Ford Complaint - At Least One Manager There Is Unhinged
MIAMISBURG, OHIO -- Long Story Short: I walked away from a deal before signing because they
wouldn't give me the discount I requested. The manager (J***), began to
belittle me on the phone when I told him, so when he asked me why I
walked, I said, "I guess it's because I don't like you, J***." He got
more pushy so I hung up. He sent me the following text message: "I
never did anything to you but try and find you the vehicle you desired. I'm
sorry that you are immature and don't know how to conduct good business!
Dave took time out of his day to drive and go get this vehicle. So thank
u for nothing." (D*** is good. J*** is bad.)
He then called me four times in 5-10 minutes from a different cell
number. I didn't answer. There was no reason to. On the fifth time I
called, a friend answered, told him she would report him to the BBB if
he continued to call, and that he couldn't leave a message. He then
called again. I gave the phone to her again, and she said that she
would report him to the BBB and that he was harassing me. He asked to
leave a message, and she said sure - just to see what it would be. It
was a medium-toned rant, telling me I wasted 4 of their hours and that I
should think next time I want to buy a $20k car, and that I'm immature.
The next statement he made could only have come from a place of
insanity, unless he was being sarcastic. I couldn't tell because I
wasn't the one talking to him. He asked whether there was anything he
could do to earn my business. Creepy.
The truth is, they will try to make you feel like you owe them, but you
don't, until you sign. They try to use your sense of common courtesy
against you, so you give more money than you can or buy more than you
can afford because they made you feel a rapport with them. They do this
on purpose. You can walk any time until you sign the papers. If you
don't like them, walk. In this economy, people will be falling all over
each other to sell you a car.
Short Story Long: (Here are more details filling in my motivation for
insulting the nut, and possibly slightly exonerating the nut on a few
counts above. No need to read unless you're really curious.)
I wanted a yellow car. They didn't have it. They found a dealership
that had one that was what I wanted, but had a lot of cosmetic
modifications on it - some looked good and some would make me look like
a poser. I wanted the yellow car, but I didn't want to pay for all the
mods. They could have taken some off, and left me with one I wouldn't
have bought on my own. First, J*** continued to press for the full
price of all the mods I wanted. So, I considered the red car.
J*** wanted to close, so he tried to get me to buy the red car. I
turned my back to him because I didn't want to let him manipulate me. I
already knew from the prices he was offering he wouldn't yield and
wasn't interested in giving me anything that would make me feel I had a
good deal. From now on, D*** could relay what J*** had to say. J***
actually made me spend more time at their dealership because when people
push me to make a decision, I have to make sure I'm not deciding one way
or another because of their interference. Bad move. They weren't
swamped - there were sales people standing around. There was no need to
push. They also practiced the "technique" of making us sit for far too
long while they searched for the car I wanted with dealer trade. It is
the end of the 2000's. The internet is fast. It doesn't take that long
to pull up a page unless you are in a rural area with dialup.
Not only that, but they couldn't reach a sales person at the dealer that
had the yellow car. The dealer had gone bankrupt, so the people there
were only administrative. They could have asked one of them to go out
and describe what he or she saw, even if that person didn't have the
detail vocabulary, the modifications were pretty easy to describe. They
didn't. The choices were to have one of them go there to take photos of
it and the image would get to us through some email relay, or my buddy
could go out to the dealer (.5 hours away) and check the mods himself.
He's awesome, so he did that for me.
I have identity protection. They couldn't get my info without a special
phone number that I hadn't memorized. I went home to get the number,
spoke with D*** on the phone about the 2 cars in a 3 way call with the
car guy buddy who was helping me negotiate. They wouldn't sell me the
mods I didn't want for less than $800 above price. I said I wanted the
red car. I fully intended to close with them the next day. I gave D***
the number to call to get my credit info. (I realized a little later
that they didn't give me anything at all. They had the full deal on the
car, with no extras for me.)
I had to go to a party 1.5 hours away. On the way, one of the Ford
dealers who had given me a test drive before I went to Interstate called
to ask if I was interested in a car from them. I told him that my buddy
wanted to go to another dealer, and he asked if it was anything he did
(typical salesman m. o.). I find this weird. I thought about it and
thought about the original detailing I wanted - the detailing that
wasn't on the red car, but was on the yellow one along with unwanted crap.
I told the guy that if he could give me the details I wanted he could
have the sale. This is because J*** wouldn't give on the price of the
mods I didn't want on the yellow car, and tried to push me to close on
the red car. It was employee pricing, so they get a profit but
negotiation is out of the question. What's left? Extras. I only asked
for some detailing for which they wanted to charge $500. I told them
that I called another dealer (true) and that he said he would do the
detail for $300 if he could close the deal. I asked them to match it.
The manager (J***) "offered" that they paint part of the car for $300,
but if I want all of it, I would have to pay $500. That was odd, and a
little insulting - a completely meaningless offer. I was done with
Josh. They can spend $200 to keep my business, but Josh thought he had
me and didn't have to give me anything - from the beginning until the
time I walked. I gave the sale to the other dealer. That's when I
called J*** and told him. The rest is above in the Long Story Short
His complaint was that I wasted their time. I know dealers. They don't
think twice about wasting their customers' time. In fact, one of the
ways they wear you down is to make you sit in their dealership for long
periods of time until you agree to their prices.
D*** didn't exhibit any of the character flaws that J*** did. Of course, maybe he will when he works his way up to manager. They all really should sell cars like Saturn does. It would be better for everyone.