British Airways Complaint - Worthless BA "executive" airmiles con and BA staff needlessly unpleasant and rude :(
LONDON -- Tried to deal with BA today to get an upgrade from economy to economy plus using my airmiles to make my long haul flights bearable. I have 4 times the BA airmiles I need to do my upgrade but the staff say I cannot upgrade my seats because of their latest policy. So basically since the credit crunch came in and BA need more money the miles can't be used. You instead need to spend money even though you have the airmiles to upgrade. It means the supposedly valuable airmiles are worth s**t. Come on people not many people are flying it's January for goodness's sakes, and you want to make things so much worse for us? Come on, get with the real World. People are hurting financially and and the mockery, abuse and ridicule I faced today trying to use airmiles stung. It really was unacceptable customer service.
I dearly hope the nasty people I spoke to today reap what they have sowed.
I was in a good mood and polite when I called and got fobbed off and moved around on the phone where nobody was interested in helping me or in speaking to me like a human being. The whole experience was depressing and miserable. I was crying when my boyfriend got back to our home and so he has also vowed not to fly BA again.
Despite my outstanding 'executive' miles I won't fly BA again. I will also tell everyone I know and meet not to fly them and about my experience.
Flew United at Christmas ( yep, in economy for 28 hours in total ) and had a good experience with them. Why? their staff are nice to customers! They are human beings and just decent.
I am British so it's not as though I am anti BA for nationality reasons.
What a let down and con. Bernie Madoff has nothing on BA.
They need to sort their customer service training out and to just value their customers. I always fly BA but not after today, no more.
Fool me once, shame on you, fool me twice, shame on me.