Circuit City Complaint - Horrible Service at Circuit City Dover Delaware
DOVER, DELAWARE -- On 12-26-08 I went to Dover Circuit City to purchase their advertised 52" Sony Bravia plus Sony Blu Ray player sales deal. Upon purchase, the clerk told me there were no Blu rays in the store, that it would be restocked in a few days. I gave it a few days, called, they said wait another few days. Waited another few days, stopped by the store, another clerk said wait till following Wednesday. I requested store credit and she as well as another clerk said absolutely not. I called back the following Wednesday evening, no blu ray. Asked to speak to the manager, got the manager on duty that night (1/7/09) she told me that no one ever told me to call back Wednesday (even though my fiance was there to witness the statement) and was absolutely nasty. I became quite irate at the runaround and her attitude and instead of her trying to help a customer that ALREADY PAID FOR THE BLU RAY AND TV, she yelled at me over the phone to calm down or she would hang up on me. Are you kidding? I'm glad it was a phone conversation and not in person! Eventually she realized that someone in fact did tell me to call back Wednesday, and she apologized. She then asked me to wait another 2 days. In 2 days I went to the store,(45 minutes away) they gave me a Playstation 3 instead of the Blu ray. I said I didn't want a Playstation (already have several game systems) they said that was all they would do for me. Reluctantly I took it and went to another Circuit City and exchanged it for a surround sound system (what I originally requested from Dover store and was told no).
I hope these people go out of business and no one ever has to deal with not only the Yenta that yelled at me, but the other uneducated clerks that should be tending a french fry machine.
DO NOT BUY FROM DOVER CIRCUIT CITY.
DOVER CIRCUIT CITY IS INCOMPETENT.
YOU WILL GET SCREWED TEN FOLD IF YOU BUY FROM DOVER CIRCUIT CITY.
ps. I'm not done here, I will not stop until complaints about this transaction are strewn about the internet.