Dependable Maytag - Naperville Complaint - Rude Manager, Bad Products
NAPERVILLE, ILLINOIS -- Our Neptune 5500 washer quit working after 6 years. The repairman said we needed a new circuit board, but would have to buy a motor/circuit board kit. The cost was nearly $500 but the annoying thing was that our motor had a 10-year warranty. The repairman suggested we talk to the manager. We've been doing business at that store for 20 years. Thought we would get a reasonable reaction but were shocked when the dealer was rude and insulting.
Also found out our washer has been part of a class action suit and we were never notified. Lots of problems with this machine. Maytag quality has really declined, and the service is horrible.