American Express Complaint - Cancellation Of Account With No Reason
CHARLOTTE, VERMONT -- It is no small wonder American Express Company is looking for bail-out $$... they treat their loyal and good-paying customers like criminals!
My husband went to pay something with our Amex card, and it was declined...strange the bill had just been paid in full! When we got home I called to make sure there wasn't some kind of fraudulent activity or whatever, and to my shock and dismay was told our account had been cancelled on January 10th....the day after they processed the full balance of our statement's payment! They said there were problems with my credit report from Experian, and that my OTHER credit card balances were too high...
I called back this morning and was told there were "negative impacts" on my credit report, high balances, delinquent accounts, and "too many credit inquiries"--3 in the last 30 days.
I called Experian. They were incredulous! Turns out 2 out of the 3 "inquiries" were THEIRS, and this is very routine for credit card companies. There are NO negatives in my report, ALL of my accounts are in "Good Standing" (no great surprise since I have never been late on a payment, and always pay more than the minimum balance). They could not fathom what bone American Express would have to pick with it.
So where does that leave someone other than in an embarrassing situation of having a card declined for NO GOOD REASON, and be unable to get a straight answer out of the customer service people... who told me I could "reapply after I fixed the (nonexistent) problems!! Yea right. To boot they now will not pay me the $250 cash back reward to use at Costco because my account is cancelled! Sounds a might fishy to me.....
Needless to say I will certainly NEVER use one of their cards again.
More Reviews on American Express: