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LeatherUp.Com Complaint - Poor Quality Items, Worse Customer Support - Leather Store Selling Xelement Motorcycle Jackets
Leather Store Selling Xelement Motorcycle Jackets - Complaint
LOS ANGELES, CALIFORNIA -- A lot of complaints on web for this store, wish I had viewed them before purchasing here...
1st jacket ordered, a 2XL, supposed to fit up to a size 50, I wear a 48, the zipper was 3 inches away from closing, returned item, exchanged [my cost shipping] for different model at same time, same vendor, ordered a 3XL, gave them a little note in return asking if sizes are marked wrong... trying to make sure a 3XL which is supposed to be a size 54 fits. 2nd jacket arrives, zipper is 2" from closing, I measure side to side and jacket is 48" stretched.
I emailed numerous times trying to get a representative to reply stating that they are willing to help me out with their 30 Day No Hassle return policy, only generic emails received. I called in to complain, they finally offered me a return label, but if jacket is determined to be correct size, I would be charged.
Told him I had measured jacket myself and it was 48" side to side, not including where the zipper must reach to close it, and asked who makes the determination, he was rather confident it was correct size but suggested a size 4XL. Size 4XL is supposed to reflect a size 56-58, you can see this going on forever... The original jacket had a nice metal zipper, the replacement one had all plastic zippers, nothing worthy of motorcycling and not mentioned in the description of the product.
Their sizing is way off, a size 58 to reflect an actual size 48, they only put positive reviews from customers into their review section, nothing new there, so no one knows about all the people having problems with the quality, plastic zippers, and the sizing...
They do not reply to emails, when you do get through to someone and tell them you have a complaint they are not as helpful as other internet vendors. With all the money spent returning items, no value here...
Beware of this site... My 3 cents...
1st jacket ordered, a 2XL, supposed to fit up to a size 50, I wear a 48, the zipper was 3 inches away from closing, returned item, exchanged [my cost shipping] for different model at same time, same vendor, ordered a 3XL, gave them a little note in return asking if sizes are marked wrong... trying to make sure a 3XL which is supposed to be a size 54 fits. 2nd jacket arrives, zipper is 2" from closing, I measure side to side and jacket is 48" stretched.
I emailed numerous times trying to get a representative to reply stating that they are willing to help me out with their 30 Day No Hassle return policy, only generic emails received. I called in to complain, they finally offered me a return label, but if jacket is determined to be correct size, I would be charged.
Told him I had measured jacket myself and it was 48" side to side, not including where the zipper must reach to close it, and asked who makes the determination, he was rather confident it was correct size but suggested a size 4XL. Size 4XL is supposed to reflect a size 56-58, you can see this going on forever... The original jacket had a nice metal zipper, the replacement one had all plastic zippers, nothing worthy of motorcycling and not mentioned in the description of the product.
Their sizing is way off, a size 58 to reflect an actual size 48, they only put positive reviews from customers into their review section, nothing new there, so no one knows about all the people having problems with the quality, plastic zippers, and the sizing...
They do not reply to emails, when you do get through to someone and tell them you have a complaint they are not as helpful as other internet vendors. With all the money spent returning items, no value here...
Beware of this site... My 3 cents...
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