J.C. Penney Company, Inc. Compliment - Best Haircut in a LONG time, and on the first try!
JACKSONVILLE, FLORIDA -- I had a REALLY BAD haircut done by a salon that I trusted for about 3 years. I went back (for the second consecutive time) because the hairstyle was not cut right. Apparently, it was a "difficult hairstyle to design" according to the salon owner.
The hairstyle I wanted was an inverted bob (think Victoria Beckham). The first time I tried to get this haircut styled (about 3-4 months ago), the stylist (who I did not request before) did everything right, EXCEPT she left the right side about 1/2 inch longer than the left, which I went back to the salon with, and the owner fixed. I was happy after that, and decided that since they had suited me for the past 3 years, I would go back.
So, about 2 weeks ago, I went back to that same hair salon, only this time, I asked for one of the stylists that I knew had done a great job in the past with my hair. I showed her the picture, and she proceeded to wash and cut my hair. When it was done, it LOOKED even and what I asked for. I went home satisfied. I woke up the next morning, and looked in the mirror, and noticed that since my hair was flatter (she used A LOT of hairspray), it was NOT what I asked for originally. I called the salon up, and asked to have someone fix it. I wanted the owner to do it again (I would have asked for her in the beginning but she charges about $15 more than the other stylists who charge $30), but she had already left. The receptionist sent me back to the original stylist. I thought, "Maybe it won't be so bad. Maybe she will fix it." WRONG! She did not do what I asked. Now, you may be thinking, "Why didn't she request a refund?" I would have, only, she used more hairspray, and my hair settled so that it looked like what I asked for.
My hair looked HORRIBLE. About 3 days later, my mom asked me if I was planning to do anything with my hair, and I decided to go to JC Penney's Hair Salon and get a completely different cut. I've had a perm there (LOL!) and had my hair cut, and was happy both times.
So I went in there, and talked to D., showed her the picture, and she proceeded to wash my hair and then cut it. I watched her, the ENTIRE time, to make absolutely certain that she was doing what I asked because I was not going to leave this salon unhappy at all! She cut it right, and then, after she had finished blow drying and styling, I asked her what else could be done to style this haircut differently. Thinking that she would just talk about it (which is what I was expecting), I was surprised when she actually started showing me with the flat iron promising that if I didn't like it, she would wash it out. She was actually happy to have something to do because, it being a Tuesday, they were slow. I did not like it, so she took me back to the wash basin, and started fresh. I have NEVER had a stylist offer to do this!! She took me back, and used the curling iron on it, and it looked much better. I left SO HAPPY! She made sure of it because I told her my fiasco with the other stylist. I gave her a $5 tip, and got her card. I left smiling! And I've been smiling a week since!
JC Penney Salon, you have a renewed customer in me!