Hilton Hotels Complaint - Theft From My Room!
CHARLOTTE, NORTH CAROLINA -- I am very disappointed with my recent stay at the Hilton Charlotte City/Centre in Charlotte NC. Upon checking in on Wed 1/7/09 I put my DND sign on my door as I was fine with no housekeeping until Sat when I was having a roommate join me for the next 2 nights. I was there attending the ABA Marketplace and had packed specific clothes to wear to the convention each day. On Sat 1/9/09 I discovered that the blouse that I packed specifically goes with the slacks that I had planned on wearing that day was missing from my room. I searched my room from top to bottom,..under the beds, ...behind the drapes...in all the drawers..every place I could think of to no avail. Called home to be sure that I hadn't left it there but I knew that I had packed it because I had taken all the clothes out of my suitcase and arranged them in order of the day I would wear the blouses and slacks.
I immediately called the front desk and asked what time the manager came on duty because it was 7 AM...the gentleman that answered the phone said he was a manager and could he help me. I told him my problem, he sent security up to take a report. I asked to have the door lock scanned to see who had entered my room other than me. (I have managed hotels in the past and know that this can be done) He took my report with name and description of missing blouse and said he would return with someone from engineering to scan the lock...I told him I had to be at a meeting at the convention center at 8AM and would be back after that to find the results...Upon returning to the hotel I was told the scanner's battery needed to be charged and wouldn't be fully charged until after 3PM. Fine...but I still wanted the lock scanned.
To get to the point....I checked out on Monday, Jan 12 and up to that point.........
*****MY LOCK HAD NOT BEEN SCANNED...
*****NO ONE FROM HOTEL MANAGEMENT CONTACTED ME (even after leaving my cell number with the front desk person who also portrayed herself as management)
****IT IS NOW TUESDAY AND STILL NO ONE FROM THIS HOTEL HAS CONTACTED ME!!!!
I would like someone from Hilton's Corp office to contact me regarding the complete disregard of this whole situation! I feel that I should of been contacted by the GENERAL MANAGER of this property! It makes me think that this is an ongoing problem at this property and they just shove it aside since there was no bodily injury..
Having come from a General Management background..I find the failure of dealing with this incident UNFORGIVABLE AND A SIGN OF BAD MANAGEMENT!!!!!!!!