Kaiser Permanente Complaint - Harassment With Incorrect Bills
LOS ANGELES, CALIFORNIA -- We applied for insurance in Sept 2008 but received a letter stating that we need to get a pregnancy test before we are approved. The letter clearly stated the Kaiser Permanente facility to visit and that the test would be at no cost to us. Few months after the test (which was requested by Kaiser and not by us) we received a bill for the test. On informing Kaiser they realized that the bill was sent in error and asked us to ignore the bill. Few weeks later we again received the bill. Even when we filled an official grievance with Kaiser our request was denied. We still have the letter that clearly states that the test would be at no cost to us and yet Kaiser won't stop from harassing us with bill *** we don't owe *** . Getting hold of the representatives to explain this is a material for another complaint.
In short, if you are buying insurance with Kaiser be prepared for harassment.